I am an operations professional with substantial call center and branch management experience with the ability to multi-task many internal projects simultaneously. Highest priorities were given to internal departments and external customers in receiving the best service possible and I did so throughout my entire tenure at Verizon. I also continually educated myself during my time with the company via 900 hours of internal training and obtaining my MBA.While the last ten years of my career have been in telecommunications, I also have ten years of experience in the banking industry which includes background in all forms of consumer lending, collections, training, and compliance. I have over 150 hours of banking compliance training through NCUA and implemented a Truth-in Savings program for a credit union back in the 1990's.Specialties: Areas of expertise: Business/ Systems Analysis, Regulatory Compliance, Productivity Improvement, Workflow Management, Assessing Customer Needs, Procedural Documentation, Project Management, Budget/ Cost Control, Technical Writing & Employee Training.
Listed skills include Training, Telecommunications, Banking, Time Management, and 25 others.