John Bondar Email & Phone Number

St Louis, Missouri, United States

Leading the Medicaid Workforce regionalization effort for the Central East Region - IN, OH, PA, MI, and KY.

Plainfield

Manages the prioritization and development of applications and reports for business reporting and analysis purposes, including ad hoc analysis and special projects; oversight to ensure state contracted SLA met.Collaborates, develops, shares, and incorporates organizational best practices into business applications. Facilitate development of various reporting tools to monitor operational functions and identify opportunities for improved performance, to include development and analysis of productions reporting at individual and departmental levels. Evaluate various statistical and financial reports to identify trends and implement mitigation strategies as required.

Plainfield, Indiana

Gathers and maintains historical data, developing statistical models and producing volume/staffing forecasting. Uses historical call data, arrival patterns, average handle times, service level targets, Erlang tables, and other data necessary to develop forecasts, staffing plans, and schedules to ensure all state compliance contracts are met at peak efficiency and minimal cost. Establishes key performance indicators (KPI) and reporting needed to monitor performance of all customer call types.

Plainfield, In

Created and delivered timely reporting of call center and customer service representative key performance indicators. Collaborated with leadership to develop new reporting using Excel, SQL, Access, with the intent to provide a user-friendly performance dashboard that facilitates deeper analytic dives. Resolved complex data requests; ID’d trends and communicated risks or potential process improvement opportunities to leadership.

Warren, Oh

Salem, Oh

Provided sales quotes for aftermarket parts for legacy crane models. Took the initiative to cross train to become proficient in providing quotes for all models under the responsibility of the Salem branch.Created searchable batched electronic quick reference lists to reduce the average quote time. Created electronic short cuts for various models within the branch. Routinely averaged 40% more quotes per day than expected/required. Reduced overtime within the department by 75% within the first 9 months of employment.

Aviano, Ab Italy; Little Rock Afb, Little Rock, Ar; Osan Ab, S. Korea

Responsible for scheduling, repair, overhaul, troubleshooting, and modification of aircraft.Qualified on three unique airframes; A-10, C-130, F-16.Directly supervised 15 personnel and was responsible for assigning daily tasks, coordinating schedules, conducting training, and performing quality assurance inspections.Developed emergency response training plan at Osan AB.