John Bowman Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Reporting directly to Head of Communities & Engagement.My most recent position includes responsibility for our educational tools, blogs, rail content, and websites in multiple languages. Including budgets, OKRs, and implementation, as well as internal and external workforce management.I'm eager to put all the plans into action that our team has worked so hard to create.

Leeds, England, United Kingdom

Reporting directly to Associate Director - Communities, Live Events and Partnerships.Responsible for running the Education Department and News/Information Content within our Software. Rail/Hub.Some of my achievements in this role:• Recreating our Websites from Scratch in multiple languages.• Streamlining our team & hiring of new internal staff.• Rebranding our websites from PokerStars School to PokerStars Learn.• Developing new procedures across websites &… Show more Reporting directly to Associate Director - Communities, Live Events and Partnerships.Responsible for running the Education Department and News/Information Content within our Software. Rail/Hub.Some of my achievements in this role:• Recreating our Websites from Scratch in multiple languages.• Streamlining our team & hiring of new internal staff.• Rebranding our websites from PokerStars School to PokerStars Learn.• Developing new procedures across websites & software.• Ensuring that we are fully compliant in all markets.• Creating new content both as editorial and video.• Building Partnerships and creating new tools.• Increasing my knowledge of UX/UI, Web Development & SEO. Show less

London

Reporting directly to Head of Owned Media.I was promoted to setup and manage a Team of Community Coordinators for our Education websites in multiple languages. This included hiring, contracts, invoices, workflows, procedures. Some of my achievements in this role:• Setting some of the biggest online Poker Forums in Tier 1 Markets.• Managing a $2 Million Offset Budget with a ROI of 1.5x.• Ranking #1 for Multiple Keywords.• Building and maintaining a strong team of… Show more Reporting directly to Head of Owned Media.I was promoted to setup and manage a Team of Community Coordinators for our Education websites in multiple languages. This included hiring, contracts, invoices, workflows, procedures. Some of my achievements in this role:• Setting some of the biggest online Poker Forums in Tier 1 Markets.• Managing a $2 Million Offset Budget with a ROI of 1.5x.• Ranking #1 for Multiple Keywords.• Building and maintaining a strong team of Managers across the globe.• Rebrand from IntelliPoker to PokerStarsSchool.• Creation of global analytics reports from all websites, promotions and users. Show less

London

Reporting directly to Head of Poker Education. In this role I setup Poker Education websites in multiple languages (15). Working with Developers, Translators, Content Creators to curate and plan training for our players.This included User Journeys, A/B Testing, SEO, Life Cycle analysis and Data Review.

London, United Kingdom

After working as a Poker Specialist for 3 years, I developed a deep understanding of the position and became one of the most efficient poker specialists. It was time for a fresh challenge, and creating a brand-new department fit the bill.I quickly developed a team of Localization Managers that worked remotely from all over the world, and many of them are still employed by the company today, either remaining in translation or moving on to other departments or teams. I'm incredibly proud… Show more After working as a Poker Specialist for 3 years, I developed a deep understanding of the position and became one of the most efficient poker specialists. It was time for a fresh challenge, and creating a brand-new department fit the bill.I quickly developed a team of Localization Managers that worked remotely from all over the world, and many of them are still employed by the company today, either remaining in translation or moving on to other departments or teams. I'm incredibly proud of everything they've accomplished. My Duties included:• Hiring 42 Translation Managers & Consultants• Setting up initial contracts/invoices and payment processing• Implementation of staff training and creation of procedures including legal & compliance• Scheduling their daily work, hours and vacation days• Managing content creation and translation cycle, working alongside content writers.• Competitive analysis review of major poker room software and websites• Liaising with in-house specialists as well as external translation agencies• Responsible for the day-to-day management of the local websites (14 in total)• Creation of websites, mailers, software, surveys, TV ad Scripts and other advertising related material Show less

San Remo, Italy

I temporarily acted as the Media Coordinator at the Italian Poker Tour (IPT), to help the Live Events Team out. I travelled to each event, interacted with the Media & Bloggers, providing them with reports, chip counts, professional images, and news. In addition, I kept in constant communication with the web team back in the UK, so they could produce daily content for our events websites. All of this whilst continuing to oversee the Localization Department at the same time.I… Show more I temporarily acted as the Media Coordinator at the Italian Poker Tour (IPT), to help the Live Events Team out. I travelled to each event, interacted with the Media & Bloggers, providing them with reports, chip counts, professional images, and news. In addition, I kept in constant communication with the web team back in the UK, so they could produce daily content for our events websites. All of this whilst continuing to oversee the Localization Department at the same time.I enjoyed my time working in the Live Events Team, and it was eye-opening to realise how much time and effort goes into planning a live event. I was able to talk to the players, get to know them better, and learn why they're so devoted and passionate about the game of poker. Show less

London, United Kingdom

I gained a deep understanding of player needs from this position, because most of my days were spent responding to emails from bad beats, looking out for collusion, and chopping up tournament winnings. Gaining knowledge of the needs and requirements of both winning and losing players.• Fast, accurate and thorough responses to numerous emails per shift• Managing player accounts (passwords, cash transfers, account privileges)• Hosting final tables of tournaments• Providing… Show more I gained a deep understanding of player needs from this position, because most of my days were spent responding to emails from bad beats, looking out for collusion, and chopping up tournament winnings. Gaining knowledge of the needs and requirements of both winning and losing players.• Fast, accurate and thorough responses to numerous emails per shift• Managing player accounts (passwords, cash transfers, account privileges)• Hosting final tables of tournaments• Providing information on player deposits and cashouts• Informing players about current promotions at PokerStars• Reviewing client log files to resolve technical issues• Assisting players with connection issues• Informing players about games and game rules• Interpreting hand histories for players• Researching hand histories for possible collusion or all-in abuse• Responding to player concerns about site integrity, bad beats Show less

London, United Kingdom

As the first member of their UK Security Team, I oversaw the creation of the Security Department, ensuring that their players were playing in safe environment.These duties included keeping an eye on chargebacks, fraud, money laundering, collusion prevention, and investigation. I assisted with more than £150,000 in chargebacks when I was employed here.• Researching hand histories for possible collusion or “all – in” abuse.• Responding to player reports concerning possible… Show more As the first member of their UK Security Team, I oversaw the creation of the Security Department, ensuring that their players were playing in safe environment.These duties included keeping an eye on chargebacks, fraud, money laundering, collusion prevention, and investigation. I assisted with more than £150,000 in chargebacks when I was employed here.• Researching hand histories for possible collusion or “all – in” abuse.• Responding to player reports concerning possible collusion or “all – in” abuse.• Reviewing and analysing statistical data that relates to the historical playing patterns of players.• Reviewing accounts for possible fraudulent activity.• Making recommendations concerning account privileges based on review and analysis of player account information.• Hosting / monitoring the final tables of tournaments.• Dealing on a one to one basis with Neteller and Firepay.• Processing Chargebacks whilst speaking directly with LPS.• Processing and recording all the activities of fraudulent clients and compiling reports.• Ensuring all administration work is concise and accurate and completed within the expected time frame.• Training other new members of the Security Team. Show less

Business/Managerial Economics

Education record