As a Computer Science major, I have gained hands-on experience in IT support while working as an IT Help Desk intern. My experience includes resolving hardware and software issues, setting up internet connections, managing servers, and addressing account-related problems. Additionally, I have developed proficiency in cable management, network switch configurations, content filtering, and updating OS and drivers. I am skilled in using a ticketing system to document incidents and keep customers informed of their issue status. With my knowledge and experience, I am excited to contribute to the IT industry and continue developing my skills.