Ametek Aerospace Binghamton, NYSystems Administrator May 2012 – April 2020• Maintained a high level of customer support for all computers, Thin clients, printers, servers, cabling and desktop applications for 150 in-house users and back-up support for remote locations• Supported employees by phone, in-person and remotely using Skype, TeamViewer and Microsoft Teams• Desktop support duties included: Windows set-up/Office 365, deployment, troubleshooting Printer/copier support. POE Network switch monitoring cabling, connections and VOIP management applications.• Responsible for all hardware, troubleshooting, installation and purchasing• Planned implementation for all new hardware and software and supplied any and all training for that product

• Worked as a 2nd Level desk side support technician• Troubleshot problems as escalated to our group using a wide range of tools and knowledge• Traveled to remote sites to resolve problems as needed• Break fix environment• Worked through ticketing software: PC and printer troubleshooting and resolution• Worked on PC refresh project – refreshed 300 Dell PCs for end of lease transfer• Imaged systems using Norton Ghost; tested PCs and delivered to desktop