John Castro Email & Phone Number

Take qualified inbound and outbound sales leads, consult with clients in their financial hardship and guide them to the debt settlement program.Collaborate with sales account executives and management teams to review sales process, identify gaps, and recommend improvements when reviewing files.Attend meetings with my Team Leader and collaborated with my Conference Manager to close new business and recommend products in alignment with client needs.Developed and implemented innovative strategies to increase customer satisfaction and exceed sales goals.

Presented, promoted and sold services using solid argument to new and existing customers.Solved the customer issues on a timely basis, considered problems as opportunities to upgrade or offer alternatives.Maintained and developed new and existing customers through personalized service, timely follow-up and good customer rapport.Advice customers on how effective and efficient our products are.

Lake Mary, Florida, United States

Understand the impact of attitude in handling calls professionally, also effectively deal with job stress, angry callers and upset customers and finding solutions for them.Use questioning and listening skills that support effective telephone communication.Memorizing all company products and services that way I'm able to answer customer questions quickly and efficiently.Collected customer feedback and made process changes to exceed customer satisfaction goals.

New York, New York, United States

New York, New York, United States