John Lam Email & Phone Number

• Handled $7.3mm in delinquent loans, in coordination with the loss mitigation and legal teams, across all stages of foreclosures and bankruptcies• Played an active role in communicating with outside foreclosure counsel and spearheaded biweekly conference calls with the company's preferred firm relationships• Monitor and ensure bankruptcy filings are submitted within a timely manner and accounts meet compliance with bankruptcy regulations

• Evaluated and acted on retention and non-retention strategies on the company's 2nd mortgage portfolio, from guiding loan-level call campaigns to pinpointing assets for foreclosure referrals• Trained and managed a team of revolving interns to perform initial credit report analysis and desktop property valuations

Entry-level position providing routine loan-level updates and analytical support for a $100mm portfolio of 2nd position mortgages

Work-study position under the Rady finance and admin teams• Performed various tasks ranging from preparing reimbursement forms, reconciling financial documents, and data entry into Excel spreadsheets• Wrote Standard Operating Procedures detailing reconciliation guidelines for credit card payments and how to navigate Rady finance team's accounting software