- Launched Salt Lake City Last Mile delivery market in July of 2021, serving over 2M+ customers in the region.- Expanded market from 12 units sold to over 100 in 6 months and increased radius zone to 150 miles, including Eastern Nevada along I-80, Evanston, WY and Pocatello, Idaho Falls and Twin Falls, ID, by performing geographical trailing twelve months (TTM) analyses and seize the opportunity to greater serve customers.- Consistently outperformed over 20 other markets with top 5 NPS scores nationwide since inception by providing customer updates early and frequently with exceptional service via phone and email.- Traveled to and assisted other markets, such as Denver, San Francisco and Portland, assessing operations and providing workflow and process improvements.- Collaborated cross-functionally with Customer Support, Registration & Titling, Inventory and IT, addressing operational gaps and other continuous improvement requisites.- Developed strong relationships with 3rd party vendors from ADESA and Manheim Auctions, 3rd party Transporters, Dealerships and other vehicle maintenance vendors, yielding short turnaround times.

- Led a 4x day weekend shift fulfillment operations team of 2 shift leads and over 25 associates.

- Spearheaded the implementation of the largest national boba beverage franchise with a fried chicken concept in a joint venture for a high growth QSR chain. - Oversaw and managed the P&L for multiple stores as well as led in-store training of new franchisee owners.- Developed new retail leadership team through coaching and training. - Co-developed and implemented SOP's and training programs for all establishments. - Led inventory management best practices with store leaders to reduce waste and lower food costs.

- Led and supervised a team of over 25 drivers, driver helpers, dispatchers and supervisors. - Proudly maintained average labor costs while State raised minimum wage for 2 consecutive years by restructuring routes and limiting overtime.- Oversaw the delivery team that performed well over 1,500 weekly deliveries. - Resolved delivery related issues on the spot and ensured an on-time delivery rate of over 90%. - Managed the safety, maintenance and costs of our fleet of 15 Reefer Sprinter vans and box trucks according to FMCSA and DOT regulations.

- Expanded the operations team from less than a dozen team members to over 2 dozen within 6 months. - Leveraged our proprietary software to optimally arrange routes for our fleet.- Instrumental in delivering on-time customer arrival time to well over 95% with exceptional customer satisfaction rates.

- Managed the daily operations for 3 food trucks, 1 food cart and commissary kitchen.

- In charge of Business Development and International Sales Liaison for a Lighting and Stage Equipment Company.

- Supported the daily initiatives and activities for a super-busy, ultra-high net worth family office.

- Performed door to door search of community based organizations to act as partners for the decennial census. - Promoted the importance of the census to neighborhood residents. - Recruited, tested and trained census takers on performing census count.

- Prepared fund pitch books for potential investors. - Conducted due diligence and RFP's. Created statistical reports. Analyze statistical data. - Collaborated with account administrators for accurate fund returns.

- Administrative support for a financial advisor with acquiring and servicing clients, fund management and financial data analyses.

- Customer service representative and transaction processing.

- Operations for a family owned restaurant.