John Coffee Email & Phone Number

Scottsdale, Arizona, US

Designed and implemented an Information Security Program and guided business and technical stakeholders through control and process implementation leading to a successful SOC 2, HIPAA and PCI compliance audits. Operating the Information Security program by leading executive governance, and:- Continuous improvement by managing risk and implementing.

Westminster, CO, US

Operated and governed the ISMS I previously put in place for the division. Built a new Security Office team, performed internal audits, risk management, project management of vulnerability remediation, and supported sales.

Westminster, CO, US

• Delivered customer value and enabled sales by transforming information security into a market advantage. Ensured confidentiality, integrity, and availability of customer data by running ISO 27001 certified Information.
• Established an ISMS and achieved ISO 27001 certification for a new Trimble acquisition, providing a market advantage and opening the door to international, large enterprise and government sales opportunities.
• Incorporated security into customer engagement and RFP cycle, ensuring timely and quality responses and resulting in multiple sales wins.
• Identified and closed critical risks to the business by performing security and risk assessments on vendors and business partners.
• Ensured application security objectives were met by working with Engineering to establish a process for automated third party vulnerability scanning on new releases.
• Oversaw SOC 2 Type 2 audit reporting for a SaaS product, achieving a successful audit.

Westminster, CO, US

• Established and held full P&L responsibility for internal division that provides IT infrastructure and operations for Trimble’s customer facing SaaS applications, including infrastructure, security, database, and.
• Expanded US-centric organization into global team of 70 IT professionals with operations in US, Canada, UK, India, and China, supporting a dozen Trimble divisions and 20 different applications with chargeback revenue.
• Saved $30K per month in data center costs by moving infrastructure from physical to 95% virtual.
• Replaced disparate in-house management tools with commercial SaaS-based IT Service Management suite (ServiceNow), streamlining workflows and metrics reporting.
• Implemented and operated an ISO 27001 certified ISMS, enabling compliance with customer requirements for service operations.
• Automated new server builds by implementing infrastructure DevOps/DevSecOps automation with VMware vCAC, eliminating manual build and audit and reducing delivery time from 2 days to less than an hour.

Westminster, CO, US

• Managed Infrastructure and Service Desk operations for SaaS products, including capacity planning, system acquisition, system monitoring, and incident, problem, and availability management.
• Collaborated with engineering in a DevOps model, increasing product scalability by a factor of 10 and stabilizing production services.
• Built redundant VPN connections between wireless carriers, such as AT&T, the application infrastructure, and customer data feeds, providing secure, highly available communication of data.
• Reduced downtime by implementing automated performance and uptime monitoring and creating incident management and troubleshooting procedures.
• Optimized monitoring and automated manual tasks to reduce Service Desk workload, allowing team to scale to support 3x the number of applications.

Westminster, CO, US

• Led server application development for Ready Mix Concrete vehicle tracking product after start-up company was acquired by Trimble.
• Revamped system application architecture, increasing scalability and capacity.
• Designed and implemented change management process, reducing unplanned outages caused by software releases.
• Positioned product for long term growth by replacing legacy custom wireless network technology with commercial GPRS networks.

• (GRID DATA was a start-up company acquired by Trimble in 2001)Developed a unique SaaS-based metropolitan area vehicle tracking product with team of 12 hardware and software engineers and outsourced contracts. Led the.
• Developed and patented industry leading Ready Mix Concrete delivery workflow monitoring and automation software and sensors, ultimately leading to Trimble’s long term dominance in the industry sector.

Master’S Degree, Aeronautical Engineering

Bachelor’S Degree, Aeronautical Engineering