Satya Mulupuru Email & Phone Number

Dallas-Fort Worth Metroplex

Scottsdale, Arizona, Us

In my role as a Business Technology Front Office Applications Manager, I am dedicated to optimizing and managing critical front office applications to enhance customer engagement and drive business performance. Key responsibilities include:Application Management: Oversee the implementation and maintenance of key front office applications, including Salesforce (Sales & Marketing, Service), Oracle CPQ, HubSpot, and others, ensuring they align with business objectives and user needs.Team Leadership: Lead a multidisciplinary team of developers, product owners, and architects, fostering a collaborative environment to drive project success and innovation.Technical Program Management: Spearhead technical program management initiatives, ensuring effective planning, execution, and delivery of projects on time and within budget.Cross-Functional Collaboration: Partner with Oracle ERP, data warehouse, and web applications teams to ensure seamless integration and enhance data flow across systems.Performance Optimization: Continuously assess and refine application performance, leveraging data-driven insights to improve user experiences and operational efficiency.Stakeholder Engagement: Collaborate with key stakeholders to gather requirements, provide support, and ensure alignment with organizational goals

San Diego, Ca, Us

Salesforce Sales & Service cloud implementation expertI have successfully led global Salesforce implementations, overseeing the entire journey from requirements gathering, solution architecture & design to user adoption and ongoing support for a multimillion-dollar project.Comprehensive Implementation: Spearheaded the deployment of Salesforce Sales Cloud, Service Cloud, Lead Management, Cloud Commerce, and Security projects, ensuring alignment with business objectives.Program Leadership: Directed multiple Salesforce CRM programs by aligning program scope with business goals, managing release planning, and fostering cross-functional collaboration to create a structured approach for successful outcomes.Solution Review: Evaluated functional and technical solutions to define success criteria and facilitate user adoption, ensuring that all stakeholders were aligned with project objectives.Analytics and Empowerment: Served as a resident expert in Einstein Analytics and Nintex Drawloop, empowering business users to adopt and develop these tools for enhanced decision-making and operational efficiency.

Centennial, Colorado, Us

In my role as a CRM / ERP Functional Analyst, I led the global implementation of Salesforce system and ongoing support of various front office applications, ensuring alignment with business objectives and enhancing customer engagement. Key responsibilities included:mplementation Leadership: Spearheaded the deployment of front office applications, including CRM and ERP systems, ensuring seamless integration with existing processes and technologies.Requirements Analysis: Collaborated with cross-functional teams to gather and analyze requirements, translating business needs into effective application solutions.User Training and Support: Developed training materials and conducted training sessions for end-users, providing ongoing support to ensure effective adoption and utilization of the applications.Performance Monitoring: Continuously monitored application performance, identifying areas for improvement and implementing solutions to enhance user experience and operational efficiency.Collaboration with IT Teams: Worked closely with IT and development teams to resolve technical issues, ensuring smooth operations and minimal disruption to business activities.Process Optimization: Led initiatives to streamline processes and improve workflows, leveraging application capabilities to drive efficiency and productivity.Stakeholder Communication: Maintained open communication with stakeholders, providing updates on project status and soliciting feedback for continuous improvement.

Bangalore, Karnataka, In

Lead team on Oracle CRM ProjectResponsible for providing business /analytical/Technical assistance in data analysis and extraction phase of the Oracle E-Business Suites (EBS) & CRM application. As CRM Techno-Functional Analyst on CRM Project team Lead a team of 8 members to prepare to strategize plan guidance to extract and prep up data for the transformation of application.

Bangalore, Karnataka, In

As an Oracle Apps technical developer worked with various global customers in (Gas & Electric, Telecom, Manufacturing) industries. Responsible for understanding business requirements and transforming them into technical design and development (RICE) in Oracle Apps Order to Cash, Oracle CRM modules.