John Collins Email & Phone Number

Greenville, South Carolina Area

Modern Forestry is a company my wife and I created in May of 2015. My primary responsibilities are:- Production of candles- Sales at events on weekends- Strategic Direction of the company- Management of search engine optimization- Website management- Video Editing

Greenville, South Carolina Area

- Assist employees with telephone and email technical issues- Troubleshoot ticket enquires to resolve or escalate IT systems issues- Hardware and software support for over 50 different systems- Provide incident management for IT system faults and service requests- Provide excellent and professional ClientFIRST customer service- Audio / Video Meeting support for home office and satellite offices- First point of contact for IT queries

Easley, Sc

• Provide Excellent Customer Relations• Work with management to achieve goals of the company• Work with Employees to develop individual development plans• Assist in replacing register units, printers, screens• Work with Operator to advise on and implement the technical needs of the business• Plan region-wide event with former president of Chick-fil-A: Creative Followership• Empowering leadership for success• Co-ordinated Hiring: reference checks, interviews, and assessment of candidates

Columbia, South Carolina Area

Provided 1st & 2nd level support functions for all Higher Ed/K-12 and broadcasting computerusers.• Performed computer/peripheral configuration and deployments• Responsible for imaging new computers with standard Windows 7 based image using SCCM• Used Active Directory to create and manage user accounts• Provided excellent customer service and technical support (software installs, basic hardwaretroubleshooting, account password resets, etc.) for all incoming technology issues• Managed appropriate tracking of technology issues reported by users to the IT support center(front desk, calls, emails, forms, etc.) and dispatch items appropriately in IT Queue.• Escalated items appropriately to full time IT staff as needed per internal protocols.• Documented appropriate issue detail notation in Eventum ticket tracking system• Provided written end user instructions as needed• Monitored and maintained Hardware and Software inventory using SharePoint 2013.

Columbia, South Carolina Area

- Manage appropriate tracking of technology issues reported by users to the IT support center (front desk, calls, emails, forms)- Dispatch items appropriately in IT Queue using Eventum trouble ticket tracking system- Provide excellent customer service and first level technical support, including: software installs, basic hardware troubleshooting, account password resets, printer support, and basic desktop user support for all incoming technology issues in University, K-12, and broadcasting computer labs, support centers, or other corporate locations.- Escalate items appropriately to full time IT staff as needed per internal protocols. - Ticket handling, including issue detail notation and user instruction- Provide lab support and assistance with physical computer equipment moves when needed.

Columbia, Sc

- Served on special project team to assist with planning, execution, and completion of various deadline oriented projects. - Project assignments ranged from minor hardware deployments on campus (such as monitor and computer setups/inventorying), to information and application improvements for students (such as faculty/staff/student intranet portal, FAQ website, etc.), to new computer lab implementations (such as initiative for cloud data storage).

Central, Sc

- Weekly led meetings of 25 student leaders around campus- Participate actively in coordinating leaders of the student culture- Create an atmosphere of unity and diversity- Met regularly with the president of the university- Developed ways of gathering needs from the students and leading change- Oversaw and managed a budget of thousands of dollars- Met with club leaders to help develop them as leaders

Central, Sc

- Coordinated travel and logistics for 8 band members- Ministered to churches Throughout the year- Ministered at youth camps during the summer as a camp counselor- Represented Southern Wesleyan for promotion of the school- Also played drums for the band

Central, Sc

- Assisted the Road manager in the coordination of the band- Assisted the sound technician in setting up equipment- Travelled during the summer and throughout the school year- Ministered to churches, youth camps, and youth rallies - Led as a camp counselor when not playing music- Representative of the school for promotional purposes- Played bass guitar as a member of the band

Master Of Arts (Ma), Ministry Leadership

Activities and Societies: Grad Life Council

Bs, Applied Computer Science, 3.2

Activities and Societies: Student Government Association, "The Difference" Ministry and music team, Cross Country team, Student Advisory.