John Conklin Email & Phone Number

Jacksonville, Florida

• Store Operations Administrator and end user subject matter expert for the Reflexis Workforce Management System• Provide ongoing Reflexis application training for executive personnel as well as store teams• Partner with IT team and third-party vendors to identify, isolate, and resolve technical issues with user interface• Design and build Cognos reporting tools for utilization by executive management in collaboration with IT • Serve as technical support for in-store daily operations and first point of contact for district managers • Generate and strategize weekly driver and labor forecasts for 853 stores • Oversee daily activities of Industrial Engineering team and manage ad-hoc central operation projects as needed

Jacksonville, Florida Area

• Provided functional oversight during the implementation of the Reflexis system; designed deployment plan and rollout schedule, maintained time and attendance tracking and reporting• Collaborated with internal and external stakeholders from 30+ stores to assist in the development and customization of the Reflexis application and training curriculum• Developed and managed timeline for rollout and training for over 40 stores (500+ employees)

Jacksonville, Florida

• Oversaw daily store operations and provided management to 100+ employees (stores generated over $315K in sales, respectively)• Spearheaded improvement in weekly sales from $250K to $350K by directing a remodel of in-store merchandising and expanding product lines (Store #195)• Supervised daily merchandising, product replenishment, sales floor management, and customer relations • Facilitated comprehensive training to all department managers on inventory ordering procedures and the use of technology to improve in-stock levels • Improved store conditions to exceed corporate standard by focusing efforts on identifying individual associate goals and improving customer experience • Answered customer questions regarding merchandise and provided recommendations based on preferences

Dallas/Fort Worth Area

• Managed and supervised daily operations for six locations (averaged weekly sales volume over $490K) including merchandising, inventory management, sales floor management, and customer relations • Oversaw on average 85+ employees including four direct managers and nine department heads • Performed pilot testing for Kroger’s proprietary Enterprise Labor Management System; validated sales and shipment data and models, labor standards, forecasting methodology, and reporting tools• Executed pilot testing for Kroger’s proprietary Computer Assisted Ordering system, testing and validating system functionality, proposed and implemented store procedures and controls, • Facilitated training for store directors and merchandising specialists on the use of the web-based labor forecasting and scheduling system and established best practices for store level use• Recruited to two inner-city store locations in south Dallas, and successfully resolved issues of low sales and profit; recognized for record-breaking shrink improvement for Dallas store with the highest shrink in the area• Directed three large-scale store remodels, expertly coordinating subcontractors and ensuring employee and customer safety• Achieved two consecutive annual awards for zero lost-time accidents after implementing new safety awareness programs

Dallas/Fort Worth Area

• Integrally contributed to a series of technology implementations and improvements across 25 Kroger locations• Transitioned legacy PCs to a centralized corporate networked technology; Installed all business operational applications, anti-virus software, and ensured proper functionality within the network• Re-imaged more than 100 PCs, and installed Windows XP, Windows NT, Microsoft Office, and corporate training modules, and performed troubleshooting to resolve technical issues • Provided district technology support for all management and associates