John Converse Email & Phone Number

Greenville, South Carolina Area

Alpharetta, GA

Responsible for the administration and efficient daily operations of a full-service credit union branch office,including operations, product sales, member service, loans and security and safety in accordance with the Credit Union objectives. Travel to ADP Office locations to increase membership and promote financial education. Provide leadership, training.

Provide internal audit assistance specializing in the Financial Services Industry. Perform Operational, Loan and Branch Audits. Review Policy and Procedures for adequacy and make recommendations to Bank Management.Conducted quarterly audits of two out-of-state clients to identify and correct operational deficiencies

Responsible for facilitating and coordinating training for all departments in the Bank Operations Division. Develop and train Associates on all policy and procedure changes and assist in documentation of new or modifications to existing P & P in order to ensure Board approval.

Facilitated and coordinated all training for the Bank Operations division. Developed materials and trained associates on procedural changes, system changes, new initiatives and regulatory compliance. Also coordinated and delivered New Hire Training. Also worked on core conversion related projects. Accomplishments included:Increased scores for Bank.

Directly involved in successful Banking Center hardware and software upgrade initiatives impacting 1,300+ Banking Centers and 3,000 Associates. Additional responsibilities included follow-through, implementation training, and problem resolution. Involved in all aspects of development lifecycle, including Gap analysis, Current to Target Environment.

Worked as Project Team member responsible for system conversion for high profile/high sales volume Private Banking Division. Directly responsible for managing the team that successfully consolidated Chicago Private Bank Telephone Banking unit to Bank of America Call Centers. Worked with several Vendors to seamlessly convert Customer Access IDs to target.

Managed 15 associates in an internal call center that provided second-level hardware and software support of Banking Center Applications. Maintained goal of one-call resolution for Banking Center system issues to mitigate customer impact. Workedwith multiple vendors to provide service calls if phone resolution was not possible. Used Call Center software.