John Cooke Email & Phone Number

Galway, Ireland

Melbourne, Florida Area

Ensured supply chain for goods/services met scheduled & quality requirements, resolving discrepancies between suppliers & FedEx. Ensured special transportation requirements were met for specific inventory materials. Organized, controlled & overseen all provisioning activities for existing or new equipment including satellite station inventories. Researched, analyzed, forecast & established min/max inventory levels to support scheduled & unscheduled events. Developed, maintained & approved data reflecting inventory performance in operational/economical terms, material shortages & variances & supplier performance history indices/measurements. Updated inventory record files for the purpose of identifying & maintaining accurate manufacturer part numbers, cross-references, inter-changeability & effective files for FedEx part numbers consistent with company policies and government regulations.

Vero Beach, Florida

Managed a team of employees that were responsible for developing the daily Domestic shipping schedules for parcels using short-term projections while collaborating with cross-functional co-workers. Communicated with the SmartPost Corporate Transportation Department, the FedEx Express Transportation Department, local FedEx Ground Hubs, other SmartPost Logistics Departments, and the United States Postal Service (USPS), helping to coordinate outbound and inbound trailer movement through the FedEx Network, in accordance with company policies and procedures. Provided accurate information and assistance to customers, which included responding to inquires, problem resolution and selling of company services.

Galway, Ireland

Responsible for planning, scheduling and routing imports and exports, including monitoring the flow of traffic to/from foreign destinations, ensuring related customer service, brokerage and customs transaction compliance. Maintained compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products. Researched and resolved customer or supplier issues. Interfaced with internal and external worldwide import/export operations and organizations. Negotiated with foreign partners/customers to develop handling agreements. Acted as liaison with customs representatives to resolve problems. Analyzed tariff rates, freight classifications, delivery schedules, carrier capabilities and transportation regulations. Determined the most cost effective methods of preparation of freight for shipments, rates to be applied, and mode of transportation to be used. Prepared the preparation of entry papers from invoice in accordance with customs regulations and regulations of other governmental agencies bearing on importation and exportation of goods. Conferred with shipping brokers concerning export and import papers, docking facilities, and packing and marking procedures. Determined duty rates on goods to be imported, based on knowledge of governmental tariffs and excise taxes. Filed papers, audited invoices for accuracy and arranged for payment. Filed claims with insurance company for losses, damages, and overcharges of freight shipments. Selected mode of transportation, such as air, water, rail or truck. Created metrics for shipment accuracy and freight forwarder performance. Prepared and compiled documents required by governments to ensure custom and excise requirements were met. Prepared papers to appeal duty charges imposed by customs service. Coordinated contacts and information between company personnel and customers.

Ba (Hons), Marketing With Tourism Management

Education record