John Cope Email & Phone Number

Boston, Ma, Us

Boston, Ma

Empowering law firms throughout the US and Canada to serve their clients' IP needs through access to the world's most-trusted database of patent information and a world-class team of IP specialists.

Greater Boston Area

Empower real estate brokerages to be technology leaders and engage more effectively with their agents and consumers.Qualify and contact prospective real estate brokerages throughout the USArrange for sales reps to demo Boston Logic platform to potential customersAssist in defining sales process for Boston Logic, including lead qualification process, Salesforce implementation, and interaction between business development and sales teamsEvaluate inside sales tools for use by Boston Logic

Amesbury, Ma

Lead, manage, and coach a team of sales and customer service professionals as they help customers find and install the best parts and accessories for their BMWs.Leverage my team's expertise, remove barriers to their progress, and provide tools for their continued success to grow our customer base and retain our current business.Facilitate post-acquisition interaction of sales and customer service team with new,remote executive teamHandle escalation of both customer & sales/cs staff issues to ensure timely resolutionReturned sales team revenue to near pre-acquisition levels, while inbound leads remained at ≈ 50% pre-acquisition levelsRebuilt positive morale & productivityDeveloped and implemented sales compensation plan

Greater Boston Area

Lead, manage, and coach a team of account managers and salespeople as they help customers in the US acquire and manage their patent portfolio.Leverage my team's expertise, remove barriers to their progress, and provide tools for their continued success to grow our customer base and retain our current business.

North Quincy, Ma

Bring world class solutions to law firms and corporations to better their current patent research and analysis. Help customers acquire, protect, monetize, manage, and maintain their patent portfolio. Our world-class content helps devise and implement strategies for IP assets and pursue opportunities for innovation.

Boston, Ma

Repair and maintain Brunswick pinsetter systemsOverflow coverage of point of sale systems, customer service, bar stocking

Watertown, Ma

Providing educational continuity for students

Somerville, Ma

Provided educational continuity for students, particularly in the SEEK program at the John F. Kennedy School that provides intensive instructional and other supports for students with disabilities.

Wakefield, Ma

Business Development & Member Acquisition

Wakefield, Ma

Customized customer acquisition and retention program development

Administer community member appreciation program, including processing $75,000 - $125,000 of monetary rewards weeklyCompany point-of-contact for member quality assurance initiativesDevelop documentation for key department functionsLead department trainer for new employee on-boardingMember Services point-of-contact for process improvement programsRedesigned and rolled-out company-wide community vibrancy reportsManage multiple concurrent community facilitation teams in member population, rewards, and vibrancy programsPopulate online market research communities with active members meeting clients’ demographic and psychographic research requirementsConstantly in direct contact with confidential client research projects and member personally identifiable information (PII)Annually nominated for company values awards

Facilitated online market research communities, encouraging relevant contributions from members and maintaining community vibrancyDesigned in-community market research activities to fulfill client market research needsProvided high-profile clients with reports of community activity and results, including packaging community-based market research data specifically to assist with sales and marketing initiativesTraveled domestically to prospective clients to assist in sales process, with 100% success record

Consolidated existing marketing programs across multiple locationsLead company brochure design teamDesigned company business cardMarketing, promotional material point-of-contactProvided on-site PC support and administration across two locations

Point-of-Contact for International Outsourcing Operations:Sourced, managed key international manufacturersQualified potential partnersNegotiated product specifications and pricingImplemented Online Marketing Plan:Designed, developed content for company websiteDirected efforts of 3rd party web-development companyDesigned, implemented Internet-based advertisements

Bachelor Of Science, Marketing

High School