John Costanzo Email & Phone Number

Westchester County, New York, United States

Port Chester, New York

OTHER KEY INITIATIVESCollaborated with external pricing consultants and internal management team to implement all technical aspects of Product Pricing Optimization and Segmentation Project, including pre- and post-project data analysis; resulted in increased profit margins based on new market segmentation. Led selection process and implementation efforts for:● VOIP Phone system (CISCO); impacted 100% of company users.● Managed Services; resulted in reducing cost of internal support and maintenance.Initiated and implemented:● ERP integrated Cloud-based mobile solution for Sales Team● 3rd Party Repair Shop software; integrated with ERP ● 3rd Party Analytics & Reporting Solution ● Inbound & Outbound Warehouse Management System with Scanning and Barcoding; resulted in increased accuracy.

Port Chester, New York

Drive company technology direction forward, ensuring bottom-line improvements in quality and efficiencies that impact savings and revenues. Lead IT department and manage infrastructure with budget. Collaborate with executive leadership team to define and execute forward-looking business strategies and plans, short- and long-term. Report directly to President/CEO.TECHNOLOGY LEADERSHIP● Awarded Network Service Company’s IT Excellence Award (2016) in recognition of outstanding support and application of Network’s Information Technology initiatives for fastest, seamless integration of major new national account.● Seamlessly migrated core ERP (INFOR SXe) from Legacy IBM to VM/Linux.● Manage network operations, security, internal user support, and data systems asset management. ● Hands-on leader, actively participating in development and implementation projects. PROCESS IMPROVEMENT● Collaborated with VP of Operations to reduce Inventory ‘Deadstock’ by developing processes.● Initiate and implement continuous improvement and operational efficiency projects.COMMUNICATIONS● Spearheaded Cyber Security user education campaign reducing user phishing test failure rate from 47% to 3%.● Collaborate and communicate across Company, Client, and Vendor organizations (tech and non-tech), at all levels (executive, management and staff) to achieve seamless implementations and integrations.● Deliver Annual IT and Technology Presentations to Board of Directors.● Actively participate in monthly executive leadership and bi-weekly Operations meetings.

Port Chester, New York

KEY TECHNOLOGY PROJECTSProject: Led seamless EDI integration with Client’s cloud-hosted procurement system for National Client worth 20% of company revenue.● Led and managed a successful integration of Client procurement system and Strauss ERP and Client AP system with Strauss AR system.● Collaborated closely with Client-side technical, purchasing and accounting representatives.● Communicated frequently with Strauss stakeholders: executives, management and staff.Key Challenges: ● Led turn-around of failing project originally managed by Client-side 3rd party vendor.● Coordinated and communicated closely with 4 independent parties including Client, Client-side 3rd Party International Cloud Software Provider, 3rd Party EDI Provider, and Internal Team.Key Outcomes: ● Increased cash flow and reduced errors by streamlining order processing for Client and Internal staff and improving invoice and payment processing. ● Increased efficiencies by saving 1 hour/day of order entry.

Port Chester, New York

Project: Led 3-phase Cloud-based customer self-service payment portal project to automate billing, increase efficiencies and support green initiatives and PCI compliance.● Initiated project and obtained executive leadership team support. ● Led implementation Cloud-based Billing System for Company.● Led implementation of electronic signature capture and paperless Proof of Delivery (POD).● Led implementation of Cloud-hosted Customer Bill Pay Portal & Payment Integration.Key Outcomes:● Reduced errors and lowered paper usage by converting printed PODs to electronic documents transmitted to Cloud billing solution● Improved billing efficiency by transmitting PODs to Clients with invoices through Cloud billing solution.● Reduced calls to Client customer service and accounting.● Attained PCI compliance.Key Challenges:● Trained drivers on changes in delivery process to ensure successful transition to paperless system.● Collaborated and communicated closely with 3rd Party Cloud Billing Software Team, Bank and Credit Card Gateway, and Internal Team (technical, accounts payable, and customer services).

Port Chester, New York

Project: Launched initiative to convert to EDI all Inbound & Outbound documents with all major vendors (including Kimberly Clark, Georgia Pacific, 3M, GOJO, Ecolab, Bunzl, Essendant)Key Outcomes:● Streamlined all processes including PO and invoice processes by converting to EDI.● Eliminated print, enter, post, fax, email and other manual processes. ● Converted sales documents including quotes, price changes, rebates, and sales reporting to EDI.Key Challenges:● Each Vendor had unique processes, formats, and teams and different technical challenges.● Collaborated closely with each Vendor and to understand their implementation process, format and team.● Developed each unique inbound and outbound process for each Vendor and document.● Solved Unit of Measure conversion issue for each individual Vendor.Project: Initiated and led implementation of Delivery Fleet Routing system.● Identified need to automate routing of deliveries; obtained executive leadership team support.● Trained Drivers and Distribution Team on automated routing processes and procedures.● Managed adoption of changes in delivery routing processes and procedures.● Integrated automated routing with ERP and Warehouse Management System.Key Outcomes:● Achieved seamless transition to automated routing of deliveries.● Increased efficiency and accuracy of routing by eliminating manual paper sorting and routing of trucks. ● Reduced delays errors by implementing standardized GPS guided routing system display.● Enhanced communication by enabling real-time delivery tracking by Clients and Company.Key Challenges:● Trained drivers and Distribution Team on new routing and delivery processes to ensure successful transition.● Integration of 3rd Party Routing System with ERP and Warehouse Management System.

Greater New York City Area

IT solutions and services. Provided IT solutions and services to small companies across multiple industries (healthcare, collections, legal, non-profit). Achieved a client retention rate of 95% for life of company.KEY CLIENTSPrivate Client: Collections/Billing Client, Staten Island, NY Leading medical collections and billing company for the tri-state areaServed as outsourced IT services organization supporting 200+ client employees. Maintained maintaining all systems (hardware and software), customized core ERP, managed Vendor and Customer IT relations, performed data conversion and managed team of 7.Key Projects:● Extended life of legacy ERP through migration from legacy hardware/OS● Created data conversion processes to manage all incoming digital referrals from clientsPrivate Client: Law Firm, New York and Brooklyn, NYProminent NYC law firmManaged network (LAN & WAN), servers, and provided desktop support to all users. Key Projects:● Managed installation of new server, network & PCs.● Recommended and managed backup and security upgrades (e.g. firewalls, passwords). Private Client: Collections Firm, Hawthorne, NYHealthcare billing and collectionsMaintained all systems; provided IT support to customers and vendors; performed digital data conversion. Key Projects:● Recommended, coordinated and programmed the outsourcing of collection letters; saved hours of manual labor.● Managed the migration of the core ERP from a legacy machine. Private Client: Conservancy, Newark, NJ Non-Profit promoting environmental stewardship to improve urban quality of lifeMaintain all systems. Key Projects:Recommended and managed the upgrade and installation of network, server and hardware.

Port Chester, New York

Managed Day to Day IT OperationsKey Project:Successfully planned and executed hands on conversion/migration of customized and unsupported legacy WDS-II ERP to current new NXTrend Distribution ERP system (currently INFOR SXe) setting stage for the next 20 years.

White Plains, New York

Planned, designed and coded (4GL) home grown ERP subsystems to support Legal and Collection operations. Managed staff of seven programmers to support homegrown systems.