John Cripps Email & Phone Number

Portsmouth, England

Weybridge, Surrey

As part of the Backup and Storage team I look after managed services clients with a range of equipment including , IBM Storage(SVC, DSxxx) IBM Tivoli Storage Manager, EMC Storage(Clariion, VNX, Cellera) EMC Networker, NetApp Filers and various SAN switches, Tape Libraries, VTL's. A 2nd line operational role in a dynamic team running a 24 hour operation. The unit provides extensive and complex outsourcing services to external UK/US/global customers, on multiple operating systems platforms. The position identifies live problems/incidents on customer systems, by using appropriate monitoring and incident management toolsets. Also leveraged into the Consultant Services line of business for projects around Tivoli Storage Manager environment's performing install's, analysis, improvement plans and upgrade's.

Havant

Managed complex shift rota for 24x7 Service Desk in Havant. Recruiting for Service Desk Engineers. Provide 2nd line operational support to multiple customers backup and storage environments worldwide. Build strong working relationships and providing regular communication and reviews with customer delivery teams. Ensuring SLA compliance. Be proactive in anticipating issues or situations which impact upon service availability and critical response time, and take necessary action. Ensuring technical documentation libraries are updated and comply with internal standards. Maintain a working knowledge of the DR (Disaster Recovery) Plans, and provide support in the event of an invocation or test. Participate in regular Customer meetings as required, and act as an integral part of the Customer’s IT Team. Identify and manage resolution of any issues impacting the effectiveness or efficiency of agreed Managed Service delivery, escalating to management as appropriate.

Havant, Hampshire

Act as the first point of contact for Customer Incidents reported by phone, e-mail or by remote monitoring tools ensuring the processes described in the Standard Operating Procedures are followed. Continually focussed and maintained ongoing understanding of the interdependencies that Problem, Change and Configuration Management processes have on good Incident Management. Push the high performance boundary by demonstration of unrelenting effort to close incidents, for known errors, without the need for functional escalation. Solid base of technical knowledge, on storage and backup products supported, with a skill level capable of supporting Incidents at the first level or beyond. Demonstrated self motivated eagerness to acquire new and enhanced technical skills. High degree of interpersonal relationship skills. Capable of working in a team and being a good team player who has the capability to add value. Articulate in both verbal and written communication.

Southampton

1st and 2nd line support for staff and students, as well as Network support to the college infrastructure.In this role I Administered Microsoft Office 2000 & 2003, Outlook, Win 2000, XP, Microsoft Server 2000 and 2003, Veritas Backup Exec, Smothwall(Firewall), Microsoft Exchange and Photoshop 7.0.

Southampton, United Kingdom

1st line Desktop support role for students and staff

Bachelor Of Science (Bs) Hons, Computing

Activities and Societies: University Football First Team

Bachelor Of Technology (Btech), It Fundamentals