• Revamped Self-Care Arts website (https://www.selfcarearts.com/), resulting in 15% improved user experience and engagement by applying advanced SEO strategies, boosting online visibility and driving a substantial increase in traffic to the Self-Care Arts site.• Conducted research using Google Analytics and competitive analysis to identify market trends, employed go-to-market tools, and leveraged secure e-commerce functionality to drive product success. • Led product planning initiatives, and accelerated time-to-market by 25% through strategic prioritization and resource allocation. • Created content on YouTube ( https://youtube.com/@bluedragon12?si=M0f16ov3PuSrzM6q ) to showcase services, which led to a 5% increase in return on investment (ROI) from student enrollment for the quarter.• Drove content creation strategy for product launches, developing user guides, training materials, and feature demos that improved customer adoption rates by 30%.• Collaborated and executed product strategies to drive demand, resulting in a 5% increase in customer acquisition and expanded market reach through targeted email campaigns (Tri monthly Newsletters) and promotions.• Spearheaded successful market launch of digital subscriptions, resulting in a 10% increase in sales within the 1st month.

• Defined and managed the product vision, resulting in a 75% increase of user and stakeholders expectations of where the product is heading within 1 month.• Achieved a 100% increase in product adoption within 1 year by conducting user research and implementing a customer feedback loop on feature enhancements. • Implemented JIRA and Confluence to manage a single, prioritized backlog for multiple teams, improving efficiency by 100%.• Created a new Portal concept through fast prototyping and wireframing within 1 month, which led to 100% stakeholder approval.• Developed Customer Journey Maps to uncover user pain points, resulting in a 50% increase in user satisfaction within 6 months.• Created and Managed Product backlog, leading to a 75% improvement in product roadmap accuracy for features being delivered in every quarter. • Identified key feature functionality by conducting user research, User Stories, and Acceptance Criteria, leading to a 50% improvement in feature adoption within 8 months. • Prioritized Product Features and Epics led to a 50% increase in product adoption within 8 months by aligning with user needs. • Conducted 5 new product design thinking interviews with stakeholders, resulting in a 30% increase in user satisfaction within 1 year. • Created and managed product roadmap planning and alignment, resulting in a 20% improvement in on-time product delivery within 1 year.• Maintained stakeholder satisfaction by 75% quarterly, through regular communication and tailored product updates. • Implemented user personas acting as the Voice of the Customer to improve processes by 50% within 1 year. • Conducted A/B Testing in a parallel testing environment, which led to 100% bug-free-by identifying them early on before merging the code to the main branch.

• Prioritized product strategy to deliver features within 3 months, resulting in a 25% increase in customer satisfaction.• Analyzed data that was showing errors in the database by using data-driven decision-making, which led to a 75% reduction in over 1,000 data-fixed tickets within 1 year.• Contributed to the quarterly Release Planning of upcoming product launches, enabling a 10% improvement in cross functional team collaboration within 1 quarter.• Reduced bugs by 100% through proactive risk management and continuous improvements within 6 months before deployment.• Conducted executive reporting resulted in a 10% increase in project transparency every quarter.• Enhanced customer experience post-launch by implementing data-driven improvements, boosting satisfaction scores by 25% and reducing support tickets by 15% within 1 month.• Implemented Behavior-Driven Development and Test-Driven Development user stories, enhancing product quality and reducing defect rates by 50%, while ensuring features aligned closely with user needs. • Aligned product roadmap with strategic objectives, driving a 25% increase in meeting business goals, by prioritizing high-impact features within a quarter.• Leveraged product metrics to identify key performance indicators, driving a 20% increase in user engagement within 1 quarter.• Collaborated closely with product support teams to identify and address customer issues, resulting in a 20% decrease in support tickets within 1 quarter.• Developed and executed product roadmap, prioritizing features and aligning product releases with business objectives every quarter. • Formulated and tested product hypotheses, leveraging A/B testing to validate assumptions and drive data-informed product decisions, reducing bugs and rework by 50%. • Defined product strategy based on user research and insights for delivering enhancement features that drove a 100% increase in user adoption and product growth within 1 year.

• Created Use Cases for HR Time & Attendance for business needs resulted in a 20% increase in user engagement within 2 months. • Aligned with stakeholders to shape the release vision and strategy for the HR Time & Attendance system, resulting in a 40% alignment within 2 months. • Drove industry innovation by identifying gaps between the new and old HR Time & Attendance system, achieving a 30% increase in customer adoption and setting new industry standards within 2 years. • Coordinated with developers on the development of a scalable application framework, reducing development time by 20%, enhancing consistency and flexibility across product offerings within 2 years.• Managed end-to-end lifecycle for the complex technical HR time & attendance systems, translating customer needs into technical requirements for a 30% increase in feature adaptions within 2 years. • Fostered Partnerships with the Application Services Group across SaaS Enterprise applications, which resulted in 100% alignment every 2 weeks. • Conducted internal-facing system research, creating and optimizing system workflows and reducing processing time by13%, improving efficiency within 1 month. • Assisted in strategies to mitigate risk, by 20% by identifying possible project delays and issues every 2 weeks. • Oversaw data management processes, through gap analysis, and data mapping to enhance data accessibility and accuracy by 75%. • Engaged with external stakeholders to gather insights and align on product goals, leading to 100% alignment for every monthly meeting. • Researched a new content management system to improve content authoring efficiency by 30% and reducing time-to market for new content within 4 months.

• Processed incoming request for CPAP/APAP machines for over 100 patients. • Answering any general questions regarding the CAP/APAP as well as providing status of the requests submitted increasing customer satisfaction 10%.

• Guided product development by defining Product Requirements and Product Requirements Documents, resulting in a 30% boost in product performance and streamlined team alignment on project goals within 2 months. • Conducted refinement workshops for user stories and code development after every Sprint that contribute to 20% less rework every 3 weeks. • Identified and prioritized client needs to drive feature development, increasing client satisfaction by 35% and aligning product enhancements with user expectations and market demands within 2 weeks. • Integrated industry best practices into product development processes, boosting efficiency by 25% and enhancing product quality to meet evolving development standards. • Managed the entire product lifecycle, from ideation to launch. Analyzed 100% of the customer product feedback to build experiences addressing unmet user needs within 3 months after MVP launch. • Developed and executed product roadmap, prioritizing features and aligning product releases with business objectives within 1 month. • Collaborated with UX designers to create intuitive and User-centric product interfaces, improving user satisfaction and engagement by 25% within 6 months. • Collaborated with developers for API integration strategy to expand product functionality, driving a 25% increase in a seamless third-party connection. • Identified and defined key API endpoints for data transmission, enabling seamless integration and improving data flow efficiency by 100% across mobile app platforms. • Utilized personas and journey mapping techniques, leading to a 30% reduction in development time and exceeding customer satisfaction targets by 10%, by leading interviews with 4 Stakeholders, and 3 User / Subject-matter experts.• Defined product strategy based on market research and customer insights for delivering mobile apps driving a 30% increase in user adoption and product growth.

• Proactively implemented strategies to mitigate risk by 20% and ensuring timely delivery through comprehensive risk assessment and contingency planning weekly. • Identified and prioritized client needs for Reporting Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs), increasing client satisfaction by 35% every month. • Researched industry trends by collecting quantitative and qualitative data metrics led to a 10% increase in key metrics, and reporting to executives the story behind the numbers within 3 months. • Created process workflows after identifying gaps in the current process, which led to a 25% reduction in wasteful work within 6 months.• Integrated industry best practices into reporting processes, boosting efficiency by 30% and enhancing reporting quality to meet business standards. • Created and launched an Onboarding SOP website, reducing onboarding time by 50% and improving user experience (UX), by following the SAFe Agile methodology as the Product Manager and Developer within 2 years.

• Communicated to supervisors and managers a change request in current operational process based on an analysis of lean principles• Analyzed business data and work flow and made recommendation to stream line process to better client’s experience• Planned, created, tested and implemented an Excel Resource Guide (Standard Operating Procedures Manual) using macros based of business requirements• Created a Data model to show relationships of requirements and solutions of current business process• Created an automated Call Flow decision tree in Excel using macros using IF and Then process• Identified and analyzed problems, weighed relevance and accuracy of information, generated and evaluated alternative solutions, and made recommendations• Collected, reviewed and analyzed organizational information and reports to recommend process improvements• Provided quality control verification for completeness and accuracy of work, computations and records• Answer telephone calls in the Customer Service• Educate callers of the Health Plan requirements for pre-authorizations, reconsiderations, claims and appeals.• Work with sites, patients, and physician’s offices to investigate and resolve any pre-certification issues.• Monitor call volumes to ensure that calls are being answered in a timely manner, according to the Health Plan contracts.• Responsible for giving professional, courteous, and accurate information to all callers.• Maintain a working knowledge of all process and procedure changes, CPT coding, claims, website and updated training materials and use these changes and processes accordingly.• Perform other clerical functions as needed and directed.

• Virgin Mobileo Provide customer service for billing information, account activation, technical support and trouble shooting. Outline terms and conditions regarding company policy• MetLifeo Enumerate benefits, terms and conditions of MetLife Dental Program, Preferred Dentist Program and Preferred Provider Organization to customers. Researched and analyzed programs to support recommendations for customer program choices

• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards• Managed personnel, equipment and equipment inventory and maintenance, coordinated transportation and facilities for use in training and job projects• Managed the training of personnel in safety, federal rules and regulations, time management skills and general job functions• Assessed workers performance, and skills weekly, and monthly• I have demonstrated a practical knowledge of the subject area of the position, and of the methods and techniques of instructions to include; teaching and or instructing in Military Operations, military installation, Collage, Military Schools. • I supervised or administering a training program and development or review of training/course materials, aids, devices, etc., and evaluation of training results. • I am experience in the analyses, research and evaluation experience in applying analytical, mathematical or statistical theories, principles, concepts, methods and techniques. Experience with technical guidance on models, simulations and simulation environments and other manuals.• I assisted in developing and tracking the manpower program, and developed technical strategies and methodologies, drafts schedules for each task, resolves technical conflicts• Planned, prepared and revised work schedules according to budget allotments, customer needs, workers’ issues, workloads and statistical forecasts• Ensured compliance with established rules and procedures for location surveys and inventories and evaluated and prepared changes to current guidelines and procedures• Examined procedures and recommended changes to save time, labor, and other costs and to improve quality control and operating efficiency• Provided Quality control verification for completeness and accuracy of employee work, computations and records• Organized after actions review