John Dalgleish Email & Phone Number

IT Support Technician/Engineer with experience of 25 years in industry, enthusiastic and highly self-motivated, Effective team Lead, coordinating, management, administration and data analysis and reporting in operational support customer focused environments. IBM AIX, Linux and Windows Server Systems Administration skills and experience, Certified with Comptia A and N+ awards with HND in Business and IT. Have been in Team Leadership roles for the majority of career with he past 6 years in a 1st Line Management role. Key Skills• Lateral thinker & problem solver with a high level of attention to detail• Excellent organisational, communication and relationship skills• Flexible and responsive to the varying and environment changing needs of clientsSpecialties: • MS Windows 95/98/2000/XP/NT/7/10/11• Server 2003/08/12/16/19/22• Linux (RHEL, Centos, Ubuntu, Debian)• UNIX (IBM AIX)• Cisco Call Manager 4, 6 and 7 and Call Manager BAT Tool• Siemens HiPath 8000 DLS and iNMC/CMP Admin• Microsoft Office 97/2000/XP/2010/2016/2019/365• Workspace/SharePoint 2016/2019 Administration• Macromedia Dreamweaver & Fireworks, HTML code, CSS scripting• Atlassian JIRA suite (Inc Git, Confluence, Zephyr), CA Service Desk (R14), Manage Engine Service Desk +, IBM Manage Now Ticketing, TSRM (Maximo) tools for Problem ticketing/reporting, Asset (CMDB) and Change Management. • WinSCP & RealVNC, VMWare vSphere and vCentre Virtual machine configuration/management. • CiscoWorks ITEM, Tivoli Netview, Solarwinds and WhatsUp Gold Monitoring Software• DB2 TRAC Admin/Management, MS Access, SQL Enterprise/Express• Lotus Notes 7, 8, IBM Message Center for Direct Talk, • SAP/ALM Asset Management

Listed skills include Aix Administration, Hardware Installation, Hardware Support, System Design, and 31 others.