Technical Lead Managed Services
Current- Spearheaded the Managed Services department, overseeing a diverse range of projects and technologies, including: - Leading an automation project to streamline day to day tasks while making the department more efficient and delivering a higher level of service which improved client satisfaction - Configuration and installation of vCenter and ESXi Hosts - Deployment of Core/Edge/iSCSI Dell Switches - Setup of Dell SANs - Vulnerability management with the use of Tenable and Nessus - OS Patch management using Microsoft WSUS and Azure Update Manager. - Implementation of backup solutions such as Veeam backup and replication and Veeam Cloud Connect - VMWare Upgrades - General server upgrades - Datacentre improvements - DR/HA Testing - Collaboration with Sales/Pre-Sales for project SOWs - Network and server audits - Extensive client documentation delivery - Ongoing client communication via email and phone- Provided 3rd line support to the Helpdesk- Conducted on-site visits for various 3rd line tasks- Occasional weekend and out-of-hours support- Proficient in a wide range of technologies including Microsoft, VMWare, networking, security, and more- Played a pivotal role in developing and implementing procedures to maintain ISO 9001 and 27001 standards as well as assisting clients achieve and maintain cyber security certifications.
