John Duncan Email & Phone Number

Chicago, Illinois, United States

Meet and interact with clients on a weekly basis with a prepared agenda, discuss and document change progress to their future year benefit changes. Update the verbiage to their company presented benefit site pages. Ensure continued business and look for avenues of efficiency and expanded the business footprint.

Greater Chicago Area

Main contact for a portfolio of clients that includes many health plans. Papa is what once was a startup organization, but has quickly accelerated as a much sought after benefit add on to healthcare plans. Papa bridges the gap between individuals who are healthy and able to be self sustaining on their own, and those that may be social isolated and may need additional assistance in the realm of weekly meal preparation, errand transportation, and assistance in navigating healthcare appointments, among other helpful activities. As a Director of Client Success, I am responsible for strategically managing and generating revenue for Papa and Employer Clients. I focus on strategic coordination and integration of Papa services with my client’s business objectives, and am accountable for Client retention.

Greater Chicago Area

Primary liaison for Pharmacy services to clients of Fully Insured and Administrative Services Only (ASO) accounts. Regularly met and worked with Fund Managers, Company Presidents as well as members of their board. Proposed areas of improvement that drove reductions in costs, improved member engagement, increased access to care, and overall member satisfaction. Led client meetings, as well as reviewed and presented key client reporting and analytics.

Greater Chicago Area

Primary liaison for implementation of CVS Pharmacy services to clients of Fully Insured and Administrative Services Only (ASO) accounts. Established, tracked and monitored CVS internal, as well as client and external vendor, milestone objectives. Coordinated the efforts of internal groups such as Benefits, Eligibility, Vendor Transition, as well external vendors, to achieve a successful implementation with the client. Owned problem analysis solution validation, risk management, issue resolution/escalation, financial and change control management, organizational change management, and stakeholder engagement processes.

Arlington Heights, Il

Main liaison between builders, vendors, title companies and financial institutions. Sold and upsold large-scale building products. Reconciled invoices against the builder’s budget, collected funds and resolved all client related disputes. Negotiated contracts with brokers and vendors for Heller Lumber’s healthcare and benefit plans. Analyzed and charted trends; made benefit changes to the available plans.

Greater Chicago Area

Primary liaison for Medical and Pharmacy services related to Fully Insured and Administrative Services Only (ASO) accounts. Regularly met and worked with Pharmacy Benefit Managers (PBM), Third Party Administrators (TPA), brokers, company presidents, as well as Fund Managers, and Members of their Board. Led client meetings, as well as reviewed and presented key client reporting and analytics, which in turn drove decisions for their overall healthcare benefit plans. Proposed areas of improvement that drove reductions in costs, improved member engagement, increased access to care, and overall member satisfaction. These strategies included, but were not limited to, utilization of wellness programs, adoption of narrow networks, managed care, and steerage toward awarded facilities where members receive a higher level of care, resulting in shorter hospital stays, reduced re-admissions, and a better overall member experience. Held Illinois Producer License, and sold Life, Health, and Accidental Death and Dismemberment products. Presented and sold over $600K in annual product premium such as Pharmacy, Dental, Life, Long Term Disability, Stop Loss and Accidental Death and Dismemberment Insurance, each year. Negotiated renewal rates with underwriting, brokers and consultants. Partnered with the internal clients such as Proposal Team, and coordinated efforts with Client Analytics to provide clear and meaningful reports that drove changes in client’s Healthcare and benefit plans. Interpreted healthcare data and implemented strategic tactical solutions to control healthcare spend. Grew book of business through upselling and uncovering new opportunities. Maintained 100% of client base over 4 years.

Greater Chicago Area

Managed the IT contract labor onboarding process to ensure successful engagement. Created all IT and product development Purchase Orders for appropriate vendor reimbursement. Regularly reviewed contracts and Service Level Agreements to ensure proper performance. Maintained vendor relationship and managed issues as needed.

Greater Chicago Area

Partnered with the sales team to ensure a consultative perspective on customer applications. Supported larger MCI accounts, where I led client meetings and presented technical solutions to executive level management. As the single point of contact after the sale, I was responsible for the monitoring and migrating service platforms, establishing expectations for customers, and setting and adhering to timelines for implementation. Performance Awards • Awarded the Inner-Circle honor for performing at the top 5%• Awarded the Presidents Club honor for performing at the top 10%

Arlington Heights, Il

Avaya/ Lucent Technologies – Chicago, IL October 1992 – May 1998Account Executive II – 1998 - High Tier AftermarketAccount Executive II – 1997 - Mid Tier AftermarketAccount Executive I – 1993 – Base TierSales responsibilities included generating leads, preparing proposals, addressing RFPs, performing product demonstrations, analyzing competitor’s quotes, and negotiating contracts. I successfully proved myself and was promoted from the base tier to the higher level, aftermarket tiers. Performance Awards at Avaya/ Lucent• Avaya Achievers Club – Performing at 120% of quota or better, three consecutive years• #1 in Sales in market segment for branch for 1995, 1996, and 1997• Received the Lucent “Living The Values” Award for outstanding ethics

Bachelor Of Business Administration (Bba), Marketing And Finance

Education record