John Duncan Email & Phone Number

Chicago, Illinois, United States

Meet and interact with clients on a weekly basis with a prepared agenda, discuss and document change progress to their future year benefit changes. Update the verbiage to their company presented benefit site pages. Ensure continued business and look for avenues of efficiency and expanded the business footprint.

Greater Chicago Area

Main contact for a portfolio of clients that includes many health plans. Papa is what once was a startup organization, but has quickly accelerated as a much sought after benefit add on to healthcare plans. Papa bridges the gap between individuals who are healthy and able to be self sustaining on their own, and those that may be social isolated and may need.

Greater Chicago Area

Primary liaison for Pharmacy services to clients of Fully Insured and Administrative Services Only (ASO) accounts. Regularly met and worked with Fund Managers, Company Presidents as well as members of their board. Proposed areas of improvement that drove reductions in costs, improved member engagement, increased access to care, and overall member.

Greater Chicago Area

Primary liaison for implementation of CVS Pharmacy services to clients of Fully Insured and Administrative Services Only (ASO) accounts. Established, tracked and monitored CVS internal, as well as client and external vendor, milestone objectives. Coordinated the efforts of internal groups such as Benefits, Eligibility, Vendor Transition, as well external.

Arlington Heights, IL

Main liaison between builders, vendors, title companies and financial institutions. Sold and upsold large-scale building products. Reconciled invoices against the builder’s budget, collected funds and resolved all client related disputes. Negotiated contracts with brokers and vendors for Heller Lumber’s healthcare and benefit plans. Analyzed and charted.

Greater Chicago Area

Primary liaison for Medical and Pharmacy services related to Fully Insured and Administrative Services Only (ASO) accounts. Regularly met and worked with Pharmacy Benefit Managers (PBM), Third Party Administrators (TPA), brokers, company presidents, as well as Fund Managers, and Members of their Board. Led client meetings, as well as reviewed and presented.

Greater Chicago Area

Managed the IT contract labor onboarding process to ensure successful engagement. Created all IT and product development Purchase Orders for appropriate vendor reimbursement. Regularly reviewed contracts and Service Level Agreements to ensure proper performance. Maintained vendor relationship and managed issues as needed.

Greater Chicago Area

• Partnered with the sales team to ensure a consultative perspective on customer applications. Supported larger MCI accounts, where I led client meetings and presented technical solutions to executive level management..
• Awarded the Inner-Circle honor for performing at the top 5%
• Awarded the Presidents Club honor for performing at the top 10%

Arlington Heights, IL

• Avaya/ Lucent Technologies – Chicago, IL October 1992 – May 1998Account Executive II – 1998 - High Tier AftermarketAccount Executive II – 1997 - Mid Tier AftermarketAccount Executive I – 1993 – Base TierSales.
• Avaya Achievers Club – Performing at 120% of quota or better, three consecutive years
• #1 in Sales in market segment for branch for 1995, 1996, and 1997
• Received the Lucent “Living The Values” Award for outstanding ethics

Bachelor Of Business Administration (Bba), Marketing And Finance

Education record