• Provided and trained teams supporting 26 site locations and 500 +users.• Led the Desktop Field Technicians covering West Texas, Rocky Mountains, MidCon Regions, which included the States of Colorado, New Mexico, and Oklahoma. • Communicated company changes in procedures with Data Retention, made sure that SLA was met and completed.• Provided unmatched technical support assisting users with computer, software, printer, scanner, plotter, network, and peripheral issues. Managed and acquired inventory of company computers from former employees and ensured data was not compromised.• Worked closely with the remote network, server, and telecommunications groups, to provide on-site troubleshooting and assistance, reducing site-wide technical issues and downtime.• Utilized remote support tools to troubleshoot computer and software issues, reducing user downtime and equipment shipping costs.• Worked together with end-users and purchasing department to research and assist with new hardware and software requirements.

Accomplishments:• Managed spare computer/networking equipment and updated and reused equipment, saving approximately $300K in future purchases.• Improved security and performance to numerous computers by upgrading from Windows 7 to Windows 10.• Saved all customer data on existing PCs, built new computers, migrated existing applications, and customized configuration settings.• Trained and supported Outsourcing Program to India, resolving technical issues and desktop support initiatives. • Led and supported numerous OS and Platform migrations over the span of 20 years ranging from Compaq, Toshiba, Dell, HP, and other systems. • Assisted the new upgrades in operating systems ranging from Windows 95 98, 2000, XP, Windows 8 to current Windows 10.• Managed the image creation of Dell model’s system to migrate from Windows 98 to Windows XP to Windows 7 using Ghost Solution Suite.• Directed the deployment of new equipment, including PC, Printers, Scanners, Cisco Phones, Switches, and Routers. • Complied with the legal departments to manage the data retention from end-user systems to servers and MFP hard drives due to complex legal and financial matters.• Selected by Management in 2006 to relocate to South Texas (Corpus Christi TX) and assisted the company during mergers, acquisitions, and expansion strategies.• Established a new facility and provided support for the Eagle Ford Shale in South Texas.• Adhered to all SOX regulations to meet government compliance in Mexico. • Led the acquisition of equipment from Mexico to the U.S.

• Supported global internal customers of Weatherford International to remotely resolve computer-related, network, hardware, and software issues.• Ensured all computer systems and servers operated at optimal levels.• Served as the first point of contact for technical support to internal customers in the following areas: password resets, login failures, network failure, computer equipment malfunctions, remote software installs, printer installs, virus removals, and first-line troubleshooting and problem resolution before escalating to 2nd level on-site support teams. • Created and escalated service tickets as needed to the various second-level support groups.• Worked directly with various support groups in the Information Technology Departments in all regions. • Notified each group regarding major systems outages and assisted in training new contract employees with first-time system access as required. • Provided support on numerous applications, including Windows XP, Windows 7, Office 2007, Office 2010, IE8/IE9, Secure Client VPN, and first-level support with JDE, ELM, cell-phone configuration, and People Services issues • Served as the first line of technical support for all Weatherford employees and Weatherford global applications.• Worked as part of the Desk Side Support Team at the St. James Place Corporate location.• Imaged laptops installed licensed and specialty software. Responsible for on-site support to customers with hardware or software issues remotely.Accomplishments:• Assisted with site moves and relocations of IT equipment. • Responsible for hardware tracking and shipping to other sites to cover needs in other locations. • Assisted with XP systems phase-out and Remote Support Implementation projects.• Promoted to Senior IT Desktop Support role due to solid performance on desktop services.