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John Joyce Email & Phone Number

Location: Westfield, Indiana, United States 5 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Role
Manager IT Operations Center
Location
Westfield, Indiana, United States
Company size

Who is John Joyce? Overview

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Quick answer

John Joyce is listed as Manager IT Operations Center at Midcontinent Independent System Operator (MISO), a company with 944 employees, based in Westfield, Indiana, United States. AeroLeads shows a matched LinkedIn profile for John Joyce.

John Joyce previously worked as Senior Information Technology Manager at Geico and IT Manager at Geico. John Joyce holds Master Of Science - Ms, Management Information Systems, General from University Of Liverpool.

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Email format at Midcontinent Independent System Operator (MISO)

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Midcontinent Independent System Operator (MISO)

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About John Joyce

Proven Senior IT Manager with 15+ years in IT Operations and IT Service Management, including 6+ years in leadership. I help tech organizations like GEICO deliver complex enterprise IT initiatives and use vendor management to reduce asset disposition and sourcing costs by up to 40%. Technical Skills & Tools: Azure DevOps, SharePoint, MS Project, BMC Remedy, Excel, & Power BI Here are a few examples of my work: 👉 Orchestrated multiple enterprise return to office projects that delivered 23,134 completed desks 2 weeks ahead of schedule. Saved $482K by sourcing multiple vendors and redistributing equipment surplus.👉 Managed OEM vendors through enterprise troubleshooting engagements. Resolved issues at

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Midcontinent Independent System Operator (MISO)
Midcontinent Independent System Operator (Miso)
Manager IT Operations Center
carmel, indiana, united states
Website
Employees
944
AeroLeads page
5 roles

John Joyce work experience

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Senior Information Technology Manager

Indianapolis, Indiana, United States

  • Managed 24x7x365 support of 18 regional offices, including physical IT infrastructures (data centers, network, telecom, servers, SAN, Hyperflex, structured cabling). Directed 10 IT leaders and 60 technicians providing.
  • Orchestrated multiple enterprise return to office projects that delivered 23,134 completed desks 2 weeks ahead of schedule. Primary point of contact between IT, site leaders, HR, and executive leadership.
  • Inventoried all equipment, shipped surplus equipment, ordered for equipment deficits. Saved $26K by sourcing multiple vendors and $456K by redistributing equipment surplus.
  • Optimized program management with process improvements (asset lifecycle management, leasing and provisioning, onboarding, SOX/ISO compliance, procurement and RFP/RFQ).
  • Executed multiple vendor IT sourcing events for hardware purchases resulting in 15-40% savings. Engaged with major OEM vendors to evaluate IT roadmaps for laptops and end-user peripherals.
  • Developed KPIs to track associate performance across metrics. Boosted ticket productivity by 23% over 2022 results with customer satisfaction (CSAT) of 98.7%.
Dec 2022 - Aug 2024

It Manager

Indianapolis, Indiana, United States

  • Managed 24x7x365 IT support of 4 regional offices. Directly and indirectly managed 3 supervisors and 20 Tier-2 technicians across a spectrum of experience levels. Provided technical support to approximately 10K.
  • Implemented enterprise-wide return to office project. Delivered 15,145 completed desks on time. Directed all planning, document creation, equipment ordering, communication between IT Support and Executive level.
  • Spearheaded multi-phased ITAD project for secure disposal of 19,247 desktop computers across 16 locations. Generated proceeds of $867,296.00. Negotiated contracts and SOW with vendor and legal department. Facilitated.
Jun 2021 - Dec 2022

Information Technology Supervisor

Indianapolis, Indiana, United States

  • Managed 24x7x365 IT support of one regional office. Directly managed 4 IT support professionals and additional contractors during COVID. IT project management, device and end user support for approximately 1700.
  • Achieved successful, on-time delivery of laptops and laptop training to 1700 associates during COVID.
  • Accomplished multiple, complex IT projects encompassing the construction of 150K sq. ft. of new space across two floors. Managed projects to build and cable hundreds of new desks, 4 new LAN closets, Webex Boards, and.
  • Delivered project to design and install complex audio-visual system. Obtained business requirements, led RFP process and vendor selection. Led contracts process, vendor installation, and managed the budget.
Jun 2018 - Jun 2021

Information Technology Support Specialist

Indianapolis, Indiana, United States

  • Promoted multiple times with increasing responsibility levels through senior systems engineer role. Provided 24x7x365 IT support for mission critical data center equipment. IT project management and systems.
  • Executed enterprise project across IT domains to find root cause of PC slowdowns. Result was RAM and OS upgrades required for 18K computers across the company. Successfully managed and delivered this project as well.
  • Acted as functional peer leader of the local IT support team since manager was remote in a different state.
  • Accountable for technical customer support, installing and removing data center equipment, building servers, project management. Assisted with data center buildouts in multiple offices.
Mar 2010 - Jun 2018
Team & coworkers

Colleagues at Midcontinent Independent System Operator (MISO)

Other employees you can reach at misoenergy.org. View company contacts for 944 employees →

1 education record

John Joyce education

FAQ

Frequently asked questions about John Joyce

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What company does John Joyce work for?

John Joyce works for Midcontinent Independent System Operator (MISO).

What is John Joyce's role at Midcontinent Independent System Operator (MISO)?

John Joyce is listed as Manager IT Operations Center at Midcontinent Independent System Operator (MISO).

Where is John Joyce based?

John Joyce is based in Westfield, Indiana, United States while working with Midcontinent Independent System Operator (MISO).

What companies has John Joyce worked for?

John Joyce has worked for Midcontinent Independent System Operator (Miso) and Geico.

Who are John Joyce's colleagues at Midcontinent Independent System Operator (MISO)?

John Joyce's colleagues at Midcontinent Independent System Operator (MISO) include Blagoy Borissov, Allen Mckee, Pe, Pmp, Haleigh Gronwold, Ron Goins, and Jerome Fohey.

How can I contact John Joyce?

You can use AeroLeads to view verified contact signals for John Joyce at Midcontinent Independent System Operator (MISO), including work email, phone, and LinkedIn data when available.

What schools did John Joyce attend?

John Joyce holds Master Of Science - Ms, Management Information Systems, General from University Of Liverpool.

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