John E Sullivan Email & Phone Number

Volunteer EDD group

Volunteer EDD group

Processed inbound customer travel requests air, hotel, cars and other ground transportationProvided frequent flyer and other travel club updates for client's useEncoded each record for monthly customer travel reportsOrganized discount airline contracts in user-friendly formatEntry to Client Base System recording corporate travel trends and traveler remarksPrevented and resolved debit memo disputesAssisted in international and domestic meeting planning Managed incentive cruise and air bookings as well as pre and post ground operationsBuilt personal FIT tours for special interest travel

Processed inbound customer travel requests air, hotel, cars and ground transportationGroup agent for International Programs concurrently coordinating men's and women's sports teams Selected in exclusive service to the President's office and other on-campus dignitaries such as Ken StarrProvided frequent flyer and other travel club updates for client's useBuilt personal FIT travel for VIP Board of Regents Booked and maintained all Eurail sales and tickets as well as equipment and reportingResponsible for charitable missions travel needs of Seaver College and other locations in Los AngelesMaintained all Sabre equipment, ticket stock ordering and daily reports to headquartersPrevented and resolved debit memo disputes

Managed an 8 member teamSabre, Apollo and Tech7 reservation systemsReported, prognosticated and maintained department budget and goals successfully Provided international air itineraries and tickets from the U.S.A. and CanadaTo the markets of Europe, Asia, India, South America, Australia and New ZealandLiaison to Tour Planning, Customer service, Groups, Operations, Sales, Marketing and Executive OfficeMaintained continuous staff training in product knowledge and airlines contract usage and proceduresProvided constructive and timely employee work evaluations and assignment assistanceAirline contract negotiator in support of new programs and marketing objectivesMaintained all Sabre equipment, ticket stock ordering and daily reports to accounting/operationsPrevented and resolved debit memo disputes

Processed inbound customer travel requests air, hotel, cars and ground transportationProvided frequent flyer and other travel club updates for client's useEncoded each record for monthly customer travel reportsPrevented and resolved debit memo disputesAssisted in international and domestic meeting planning Built personal FIT tours for corporate accountsDeveloped new accounts from initial contact to closureDeveloped new sales channels in existing accountsManaged company acquisitions on-site to ensure good customer transition