John Echano Email & Phone Number

Chicago, Il

Training programs developed and delivered cover the following systems / solutions:Configuration Management System (CMS)- Universal CMDB (UCMDB)- Universal Discovery (UD)Operations Bridge (OpsBridge)- Operations Bridge Manager (OBM)- Sitescope- Operations Orchestration (OO)- Business Value Dashboard (BVD)- OPTIC Data Lake- Operations Connector- Operations Agent- Operations Bridge Reporter (OBR)- Operations Bridge Analytics (OBA)Application Performance Management (APM) /Business Service Management (BSM)- Business Process Monitor (BPM)- Real User Monitor (RUM)Content ServerProject and Portfolio Management (PPM)

San Francisco Bay Area

Acotec, a start-up software company, built and sold access and security management solutions for telecommunications carriers, service providers, and corporate enterprises. It provided remote access, web, client and security management solutions to enable secure, cost-effective access to online applications, information and services. Its advanced solutions utilize leading edge, best-of-breed security practices and technologies like RADIUS, public key infrastructure (PKI), directory services and two-factor authentication. As the Senior Network Engineer:• Provided pre- and post-sales support. • Designed and developed test plans, conducted test executions on different operating environments and with various related hardware and software networking products. • Developed customer requirements specifications and implemented advanced remote access network solutions. • Planned, installed, and maintained Windows NT, Windows 2000 and Linux-based networks and security systems. • Installed, configured and maintained wide area network devices – including Cisco routers, firewalls, and switches. • Provided network systems level support. Diagnosed and troubleshoot hardware problems and debugged network systems problems. • Administered MS Exchange email system. • Planned, setup and maintained remote access and VPN network. Performed network traffic analysis and performance improvements. • Designed and implemented network services, applications and system installations to support new business services – and upgrades and enhancements o increase systems reliability and performance of existing services. • Developed and maintained installation and maintenance documentations

Metro Manila, Philippines

• Managed infrastructure projects covering the corporate office, 22 manufacturing sites, and more than 100 satellite sales offices. • Designed and implemented the company's email system using MS Windows NT 4.0 and Lotus Notes 4.5. • Designed Windows NT and Lotus Notes topology – including software/hardware configuration.• Converted the corporate office's Netware-based KO/Office email system. Configured, deployed and maintained Notes Servers, File/Print Servers and communication servers all running on Windows NT using IBMPC servers. • Managed infrastructure installations and expansions to accommodate new manufacturing sites and sales offices. This includes structured cabling for voice, data and network printers, VSAT installation for WAN connectivity, UPS installation, PABX connectivity, AS/400 access and installation of wireless LAN equipments to connect all departments within each site. • Installed, customized, updated, and maintained Vantive help desk management systems using Windows NT and MS SQL Server. Modified database structures to capture and log call information, route and escalate calls, and build problem resolution databases. Implemented codes/routines using Transact-SQL to automate these processes and generate customized reports and queries.• Managed the desktop support team responsible for diagnosing, troubleshooting, and resolving applications, operating systems, and LAN problems for end-users. • Implemented policies and procedures for the acquisition of office systems hardware and software, evaluation and benchmarking of office automation tools. • Managed the deployment of desktops and network printers – covering the configuration of email client software (Notes, Outlook), standard business applications (MS Office, AS/400 Client Access, SAPGUI, Anti-virus), and network connectivity (physical connection, DHCP, WINS, TCP/IP, dial-up connection for notebook users).