Kyle Davis Email & Phone Number

New York City Metropolitan Area

Responsible for management and oversight of Premium Support resources. Responsible for overall customer relationship as it pertains to OpenText Premium Support. Manage technical resources, onsite and remote to ensure that issues are brought to a successful resolution quickly ensuring customer satisfaction with OpenText software and support. This is achieved by scheduling of regular meetings with customer and OpentText resources to ensure success and coordinated effort to bring any issues to… Show more Responsible for management and oversight of Premium Support resources. Responsible for overall customer relationship as it pertains to OpenText Premium Support. Manage technical resources, onsite and remote to ensure that issues are brought to a successful resolution quickly ensuring customer satisfaction with OpenText software and support. This is achieved by scheduling of regular meetings with customer and OpentText resources to ensure success and coordinated effort to bring any issues to swift resolution and ensure that product upgrades are seamlessly and regularly applied. Work internally with OpenText sales team to ensure customer renewal of product maintenance and Premium Support Services. Show less

New York City Metropolitan Area

Provide ongoing vendor support for customer's Identity Management and Security and Linux infrastructures.Certified Linux Engineer (CLE)Certified Linux Professional (CLP)Certified Linux Adminstrator (CLA)Certified Novell Engineer (CNE)Certified Novell Administrator (CNA)Support and supported many other MicroFocus/NetIQ/Novell technologies for numerous other Fortune 500 companies such as Johnson & Johnson, AIG, Deutsche Bank, Fanniemae, Time Warner, Commerce/TD Bank… Show more Provide ongoing vendor support for customer's Identity Management and Security and Linux infrastructures.Certified Linux Engineer (CLE)Certified Linux Professional (CLP)Certified Linux Adminstrator (CLA)Certified Novell Engineer (CNE)Certified Novell Administrator (CNA)Support and supported many other MicroFocus/NetIQ/Novell technologies for numerous other Fortune 500 companies such as Johnson & Johnson, AIG, Deutsche Bank, Fanniemae, Time Warner, Commerce/TD Bank, Bristol-Myers Squibb, JP Morgan Chase and Citizens Bank, Corning and The City of New York. Show less

Newtown Township Bucks County Pennsylania

Newtown Township is a municipality of the Commonwealth of Pennsylvania consisting of approximately 20,000 residents. The governing body is the five person, Board of Supervisors. Each Supervisor is elected for a six-year term. The Township operates under the "Second Class Township Code," local ordinances and the Council-Manager form of organization. The Supervisors serve on a part-time basis. They enact Ordinances and Resolutions, issue Proclamations, approve land development plans and other… Show more Newtown Township is a municipality of the Commonwealth of Pennsylvania consisting of approximately 20,000 residents. The governing body is the five person, Board of Supervisors. Each Supervisor is elected for a six-year term. The Township operates under the "Second Class Township Code," local ordinances and the Council-Manager form of organization. The Supervisors serve on a part-time basis. They enact Ordinances and Resolutions, issue Proclamations, approve land development plans and other land use applications, approve annual budgets exceeding $15 million and all expenditures, levy taxes, affirm hiring and termination of Township employees, make appointments to dozens of advisory boards, committees, commissions and task forces which serve the Township. The Board of Supervisors directs 60+ Township staff and professionals from six different companies. The Township Manager and full time staff administer and operate the daily functions of government. Show less

Newtown, Pa

Working in conjunction with the Bucks County Planning Commission, the Township Planner, and other Township boards, commissions, committees and councils, advises the Board of Supervisors on all planning, zoning and traffic matters, reviews Conditional Use Applications and Land Development Plans, and examines traffic impact issues. The Commission meets the first and third Tuesday of each month, 7:30 PM, in the Public Meeting Room in the new township building. Its members serve a four-year term.

Newtown, Pa

To advance the Board of Supervisor’s desire to advance the use of technology in Newtown Township; it is the mission of the Technology Committee, in cooperation with the Board of Supervisors and the Township Manager, to promote employee and volunteer efficiency, maximize customer service, and reduce Township costs through the use of technology.

Newtown Pa

To advance the Board of Supervisor’s desire to advance the use of technology in Newtown Township; it is the mission of the Technology Committee, in cooperation with the Board of Supervisors and the Township Manager, to promote employee and volunteer efficiency, maximize customer service, and reduce Township costs through the use of technology.

IBM Global Services/Campbell Soup Company, Camden, NJTechnical lead, responsible for daily support, maintenance and strategic planning for geographically dispersed, Novell NetWare 5.1/6 tree, consisting of over 4000 users, 35 NetWare servers, 317 NDPS printers, 24 partitions and 64 replicas, for Campbell’s World Wide Headquarters and remote sales and production facilities. Responsibilities include ensuring server and NDS health, NDS partitioning and replication, time synchronization, SLP… Show more IBM Global Services/Campbell Soup Company, Camden, NJTechnical lead, responsible for daily support, maintenance and strategic planning for geographically dispersed, Novell NetWare 5.1/6 tree, consisting of over 4000 users, 35 NetWare servers, 317 NDPS printers, 24 partitions and 64 replicas, for Campbell’s World Wide Headquarters and remote sales and production facilities. Responsibilities include ensuring server and NDS health, NDS partitioning and replication, time synchronization, SLP services and server performance tuning and security. Also responsible for installation and troubleshooting of Windows NT/2000 servers running Lotus Notes, Internet Information Server and Proxy servicesWYETH, Great Valley, PASupport and Administer geographically dispersed, centrally managed, 45,000 user Novell NetWare 4.x/5.x tree including GroupWise 5.5 mail system, ZEN Works 2 workstation management and network printing. Daily support activities include the troubleshooting, testing and deploying of all network printing, ZEN Works application objects and policies, GroupWise maintenance and account migrations, for all managed sites. Show less

Princeton, Nj

Managed technical support staff of six people and directly supported a Novell Directory Services (NDS) networking environment consisting of a NDS 8 / eDirectory tree with over 4800 objects, 14 partitions, 60 replicas, 135 networked printers and 21 NetWare 5.1 servers, 1000+ users in the Princeton facility and 300+ users in various other locations in North America. Support a Windows 95/98, NT and 2000 Workstation client environment utilizing Novell NetWare 5.1, ZENWorks 2 and Novell Distributed… Show more Managed technical support staff of six people and directly supported a Novell Directory Services (NDS) networking environment consisting of a NDS 8 / eDirectory tree with over 4800 objects, 14 partitions, 60 replicas, 135 networked printers and 21 NetWare 5.1 servers, 1000+ users in the Princeton facility and 300+ users in various other locations in North America. Support a Windows 95/98, NT and 2000 Workstation client environment utilizing Novell NetWare 5.1, ZENWorks 2 and Novell Distributed Print Services. Responsible for project planning, management and implementation including time lines, staffing, product evaluation and the training of the implementation team and direct hands on participation. Maintain server, workstation, application and OS documentation ensuring adherence to good clinical practices and FDA compliance regarding clinical validation Show less

Administration and implementation of both NetWare and Windows NT servers including hardware maintenance and core operating system and other server based software patching. Installed Windows NT 4 Servers acting as Remote Access Services, DHCP and Ghost Multicast servers. Continued responsibilities included development, testing and implementation of site wide Windows NT Workstation 4.0 roll out. Including testing hardware, software, planning and coordinating machine upgrades and user training… Show more Administration and implementation of both NetWare and Windows NT servers including hardware maintenance and core operating system and other server based software patching. Installed Windows NT 4 Servers acting as Remote Access Services, DHCP and Ghost Multicast servers. Continued responsibilities included development, testing and implementation of site wide Windows NT Workstation 4.0 roll out. Including testing hardware, software, planning and coordinating machine upgrades and user training classes. Supported MS Windows and applications, Lotus Notes, network printers, and other shared LAN services. Supported five cc:Mail post offices two cc:Mail routers, one cc:Mail hub and automated file transfers and synchronization updates between sites in North America. Evaluated year 2000 readiness of client server infrastructure including testing and researching software and hardware inventory to develop an Infrastructure Readiness Report and Compliance Plan including a detailed timeline to establish a completion schedule and ensure compliance by June of 1999. Ensure site adherence of all corporate standards to ensure compliance with FDA requirements. Show less

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Friar's Society, Residant Assistant

Education record

Activities and Societies: Football