Assists Night Manager in night FO operations.Knowledgeable in OnQ PMS.Tasked as Duty Manager

Pre Opening TeamRooms Controller for Front OfficeThe hotel features 576 contemporary and spacious guestrooms and suites with a minimum of 45 square metres and unparalleled city and bay views. The complex also features 97 residences, with a choice of one-, two- or three-bedrooms, measuring between 90 to 124 square metres.Shangri-La at the Fort will have one of the largest portfolios of conference and meeting venues in the city. With Horizon Homes, Kerry Sports and Retail.

2015 - Associate of the Quarter NomineeProviding an excellent Arrival and Departure experience.Increase hotel revenue and guest satisfaction by Room UpsellMarriott Rewards loyal program promotionKnowledgeable in Marriott's Mobile Services ( mobile check-in or check-out and mobile chat )Reservations inquiry assistanceGroup Coordinator - was assigned to handle several group arrivals

Five-Year Service AwardeeSenior Guest Service Officer / Shift Leader Assigned GSO for Hyatt Gold Passport Free Night Award CompensationHyatt Gold Passport Top Enroller - six consecutive months• Opera PMS, RESERVE (Hyatt reservation system), Lotus Notes and Microsoft Outlook.• Ensures that guests receive and experience an efficient and high quality of service starting from arrival towards the end of their stay. • In charge with daily guest Check -in and Check-out.• Handles Cashiering which includes cash handling, guest folio and billing settlements, cash advances, events and function payments / deposits, Forex, etc.• Taking part in increasing hotel revenue by Room Upsell.• Guest Loyalty promotion through Hyatt Goldpassport. • Knowledgeable in Handling Reservation requests and inquiries over the phone as well as Walk-in reservations• Experienced GSO as group coordinator handling group arrival ( bulk / staggered check-in) which includes corporate and tour groups.As Senior GSO, I've been tasked as Shift Leader (OIC) that assists Team Leaders and Duty Managers in overseeing my co - GSOs and frontdesk daily operations. Added tasks includes:• Leads the shift in monitoring daily arrivals and departures as well as delegation of tasks.• Assists team leaders in daily room allocation• Prepares Next Day Arrival Report and Arrival Forecasts to be forwarded to concerned departments.• Training of newly hired colleagues.• Knowledgeable in closing PM and Open Folio Accounts used in pending balance for several group and personal accounts.• Assists in co-GSOs in attending and resolving minor guest complaints.

CasualKnowledgeable in switchboard operation.Receives Incoming Calls and transfer to guest rooms or to respective department.Assists hotel guests in making outgoing calls - domestic or international.Handles guest inquiries and requests.Monitors wake up calls and incognito guests.Maintains superior product knowledge at all times.

On-The-Job TrainingSales and Communication Department-Assists Sales Managers and Coordinators in preparing Corporate Rate Contracts and sending out to respective corporate clients. Knowledgeable in answering basic corporate rate inquiries. Assists the team in Sales Blitz and corporate visits. Red Kitchen- Assists chef in daily kitchen mis en place as well during the actual operating hours. Handles storeroom requisition pickup.