John Feather Email & Phone Number

Marietta, PA

Harrisburg, Pennsylvania Area

Involvement with management of provider data for reporting purposes for BCBSA and regulatory reporting. Analysis of Network Adequacy requirements for CMS, DOH, and NCQA. Production of printed provider directories.

Harrisburg, PA

Analysis of healthcare enrollments from Excel spreadsheets into healthcare account management system. Supporting Account Administration functions and projects within the business unit. Participate in corporate projects as mandated by BCBSA.

Harrisburg, PA

Worked with legacy Oracle databases to complete data analysis to identify issues for data conversion. Provided clients with toolkit for data cleanup in preparation of data conversion. Completed data conversion using Scribe Insight software to Microsoft Dynamics CRM leveraged as XRM platform for unified case management system in criminal justice.

Camp Hill, PA

Documented business requirements for current and proposed functionality for healthcare website. Created wire frames and process diagrams for enrollment and management of benefits.

Camp Hill, PA

MCTS, Microsoft Dynamics CRMDocument requirements for application development. Document work process and create flow diagrams. Completed risk assessments.

• Project coordinator for implementation of new insurance claims management and underwriting software for multiple lines of coverage.
• Gather development and function requirements from internal staff.
• Draft technical requirements for RFP and RFQ.
• Development and analysis of business rules.
• Experience with developing an Insurance underwriting system for Property and Casualty Insurance and multiple lines of coverage.
• Creation of workflow from business rules.

• Work with third party vendors to upgrade data systems and develop new systems for company needs.
• Create and schedule data translation specification (DTS) for automated data integration between multiple databases.
• Respond to end-user needs through helpdesk.
• Oversee management and service of multi-function devices, document scanners, postage machines, and other peripheral devices.
• Develop and maintain Crystal reports and SQL reports.
• Implemented Microsoft Dynamics CRM as a XRM technology to meet the needs of a local governmental organization.

• Responsible for maintaining reference materials as part of a department resource library.
• Requirements gathering for development of online claims reporting web forms.
• Implemented a web form system and created business rules for data collection for online claims reporting.
• Educate external clients of features available through web-based STARS Risk Management System to report claims online and generate loss reports.

* Creative marketing for quarterly newsletters, annual resource booklets, programs, name badges, and labels.* Creation of graphs, visual aids, and presentations for board meetings, member visits, and trainings.* Data Management of digital images from flatbed, slide, and document scanners.* Management of insurance underwriting data, multi-lines of business.

Bachelor Of Arts, Music

Business/Technology Coursework Completed, Business Administration

Business Administration

Diploma, General Studies