John Flood Email & Phone Number

Knoxville, Tn, Us

Delray Beach, Florida, United States

Knoxville, Tennessee Area

Knoxville, Tennessee Area

Charlotte, Nc

♣ Line of Business (LOB) Relationship Managemento Coordinate prioritization and delivery of change requests required in the monthly release cycleo Define SLAs with 70+ source system owners for delivery of monthly enriched data to be used for profitability analysis and reporting ♣ Environment and Release Managemento Responsible for maintaining the production and test environments for SAP Bank Analyzer, including associated ETL jobs (source systems, data warehouse)o Coordinate the 12 day, month end cycle for sourcing, enriching and loading profitability data into the data warehouseo Accountable for monthly restatement process to ensure the maintenance of accurate and quality data within the environmento Complete impact assessment of all monthly change requests to eliminate adverse impacts across data and codeo Responsible for monthly post production validation process for all change, across multiple teamso Continuous automation and enhancement of the monthly release process to gain efficiency and quality ♣ Quality Assurance and Governanceo Risk based analysis of all monthly change to assess most appropriate test strategy; test execution against change requestso Complete retrospectives after each monthly production release - identify control gaps, open self identified audit finding, correct gap via automation or process changeo Drive Bank of America Simplify and Improvement process for the Organization - identify cost saving and efficiency gain opportunities across the group

Charlotte, North Carolina Area

Manage the Enterprise Customer Profitability Production Team, accountable for the accurate and timely delivery of Profit data. ♣ Responsible for quickly analyzing and escalating all production issues to the appropriate business partners and removal of all roadblocks.♣ Actively communicate with Senior Leadership on cycle status, post mortem reviews, and plans for corrective and preventative actions for defects.♣ Accountable for driving all production impacting defects to resolution in a timely manner; reduced the number of Severity 1 data quality defects by 25% in 2012.

Charlotte, North Carolina Area

Managed the Customer Level Profitability Reporting Test Team, accountable for the integrated test strategy and test planning for Profit data. ♣ Created the Integrated Test Strategy on a monthly basis for the Profitability organization, including senior leadership review and buy-in♣ Developed and implemented standard Test Plans across the organization; led to a 50% drop in Production defects.♣ Developed an environment reservation system to streamline testing and to avoid code collisions.♣ Collaborated with Change Management partners to implement a release management review in advance of code deployment into production

Charlotte, North Carolina Area

Member of core Brand Transition team responsible for delivery of all customer facing technology system branding changes from Countrywide to Bank of America, accountable for all testing deliverables♣ Coordinated Quality Center training for 120 QA teams participating in the Transition effort.♣ Facilitated communication between project teams in order to deliver testing on time and within budget with a 4.5% defect rate.♣ Partnered with the Testing Center of Excellence and Release Management to ensure project teams addressed all audit compliance deliverables.

Dallas/Fort Worth Area

Created, implemented and managed organization-wide release management plan for PeopleSoft Finance♣ Responsible for managing enhancement and break-fix releases across business units and projects. ♣ Tracked and reported the progress of software code through the SDLC♣ Facilitated communication between project teams in order to deliver code on time and within budget.♣ Accountable for release control of production systems; ownership of Sarbanes-Oxley controls

Dallas/Fort Worth Area

Led matrixed teams to provide all IT support to TXU’s top 50 executives♣ Provided daily, direct IT support to Senior Executives, including CEO♣ Designed and maintained small home office environments for Senior Executives, including executing a project to add the CEO’s residence as a node on the company network, allowing maximum productivity and off hour support

Dallas/Fort Worth Area

Management of Desktop Support Team♣ Assigned, directed, and monitored the day-to-day work activities of desktop support team, ensuring adherence to department operation plans.♣ Achieved and maintained 98.2% team client satisfaction rating over a 2-year period.♣ Worked closely with senior-level management to ensure prioritization of work in progress was consistent with departmental goals.

Dallas/Fort Worth Area

Built client and Information Technology working relationships ♣ Assisted clients with coordination of IT needs, budgeting requirements and service level planning♣ Ensured client satisfaction with IT services. ♣ Consultation on business and technology solutions, including leading intricate projects and process improvements

Bs Biomedical Science

Bachelor Of Science (Bs), Biomedical Sciences, General