I am an experienced retail sales manager and customer services representative currently looking for a new opportunity

• Greeted and directed customers and improved operational efficiencies with better resources organization

Door-to-door canvassing and interviewing people using tact and professionalism and helping ensure accuracy of census data, gathered and input data into Census Bureau database application

I received promotions, moving from stocker, to assistant manager and then manager, as recognition for improving operational efficiencies, providing strong leadership, outstanding customer service and increasing sales.Promoted to manage the department, supervised 9-10 staff, coordinated ordering, inventory, budgets and vendor management• Sales Growth: Upon promotion to Manager, led department to achieve growth, moving from the bottom district rankings to the top 30% performers, as a result of consistently increasing sales revenues • Employee Leadership and Training: Oriented, trained and motivated new employees to deliver consistent, company approved customer service, increase product and company policy knowledge• Relationship Management and Communications: Coordinated wholesale and retail orders, communicating and managing vendor relationships; Employed strong verbal and written communication skills and improved relationships with staff, customers, vendors • Improved Operations: Conduct informal quality surveys to determine areas for improvemento Took initiative to organize all products and inventory for quick and easy accesso Performed daily audits and cash handling ranging $15,000 – $70,000 per week

Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, and performing services for customers• Improved department sales performance on a regular basis; o Formulated pricing policies and sales pricing for merchandise, according to profitable corporate requirements, highlighting featured itemso Monitor sales activities, delivery and set up, recognized for providing customers with fully satisfactory service

• Successfully resolve customer complaints regarding sales and service• Confer with potential customers regarding equipment needs and advise on equipment purchases• Review operational records and reports to project sales and determine profitability• Prepare budgets and approve budget expenditures

• Answer customers’ questions about merchandise and advise customers on merchandise selection• Stock shelves, racks, cases, bins, and tables with products, receive, unpack and track floor merchandise• Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials

Repossession