John Gates Email & Phone Number

NRTC represents the technology interests of more than 1,500 rural utilities and affiliates in 48 states. We help rural electric and telephone utilities strengthen their businesses with solutions uniquely suited to the needs of rural consumers. NRTC provides products and services developed specifically to meet the needs of rural utilities and their customers, such as Smart Grid, advanced metering infrastructure, wireless technologies, power quality products, long distance programs, mobile phone service, IP backbone services and video programming rights for cable and IPTV providers NRTC is driven by our members' commitment to provide their communities with advanced technology and a vision for continued viability. NRTC helps ensure our members' success by aggregating their individual buying power, training and educating our members, negotiating national contracts, and supporting business solutions which expand their service offerings. NRTC remains focused on bringing technology to rural America. Learn more on our website, www.nrtc.coop, or on our Rural Connect blog at www.ruralconnect.coop.

Cedar Rapids, Iowa Area

SecurityCoverage was founded in 2003 with a clear mission: to simplify the use of technology and provide world class customer service. Today, we work with over 350 cable MSOs and telco carriers across the U.S. to provide internet security, cloud file services, password management, and technical support. Our industry leading wholesale offering includes internet security, parental controls, file backup, file sharing, and secure password management. What makes us different is that we understand the need for fully supported products 24 hours a day, 365 days a year from facilities based right here in the U.S. and delivered by directly-employed expert technicians.Our world-class technical support offering is 100% in-house, US based, and on-premise. We are able to drive KPIs such as 95%+ CSAT, and 80% First-Call Resolution (FCR). Integrated remote access is included to further enhance the customer experience, as are Top Call Driver (TCD) reports to provide plant intelligence.Our partners enjoy new revenue streams, churn mitigation, CSAT and NPS improvements, and reduced support costs arising from efficiencies such as out-of-scope call mitigation.

Newton, Iowa

Responsibilities include overseeing the strategic development of the Maytag Builder business. Through process improvements, restructure of the business unit and improved infrastructure support, drove a $54m growth in the division. Further responsibilities included overseeing the development and cross channel management of the buying groups, which representing $1.22 billion in revenue. Additional accountability included guiding the efforts of moving several thousand customers to an expanded outbound sales department subsequently established as the largest region in the country.

Newton, Iowa

Responsible for overseeing and developing the Customer Focus Teams responsible for managing the top-to-top relationships with Maytag Appliances Corporate accounts Sears, Lowes, Home Depot, Best Buy and the buying group channels. Responsibilities included overseeing top and bottom line performance, category planning, new product development/launch, merchandising, budgeting, forecasting and managing cross channel sales, marketing, merchandising and key account programs

Newton, Iowa

Officer - Responsible for Maytag Appliances sales and field operations through regions spanning Minneapolis, Dallas, Chicago, Detroit, Indianapolis and Kansas City (Central Division). Accountable for the development of people, brand execution, key customer development and budget management.

Lead the $450 million dollar Zone Sales Division in all business areas including sales, planning, strategic customer development and financial budgets. Responsible for leadership and management of a 116 person sales and support function through 5 zone offices. Specific focus was improving revenue and productivity.