John has significant international experience gained in complex and regulated financial services organisations. Imleach Advisory provides advisory and consultancy support to Financial Services firms, InsurTech's, Fintech's and Start-up's on digital strategy, transformation and customer value proposition design. John is a collaborative leader that develops teams to over-achieve and focus on delighting the customer and has an exceptional track record of leading businesses through critical… Show more John has significant international experience gained in complex and regulated financial services organisations. Imleach Advisory provides advisory and consultancy support to Financial Services firms, InsurTech's, Fintech's and Start-up's on digital strategy, transformation and customer value proposition design. John is a collaborative leader that develops teams to over-achieve and focus on delighting the customer and has an exceptional track record of leading businesses through critical strategic change, with a major emphasis on creating growth and significant efficiency improvement. Show less

Reporting to the Board of KBC Verzekeringen NV and a member of the KBC Ireland Country Team. Role was subject to Fit and Proper approval by the National Bank of Belgium. Responsible for KBC Verzekeringen activities in Ireland, including towards clients, intermediaries and competent local authorities, with a general power of attorney to commit and represent KBC Verzekeringen in Ireland. From a ‘greenfield’ established and successfully launched Ireland’s first digital life insurer. Key… Show more Reporting to the Board of KBC Verzekeringen NV and a member of the KBC Ireland Country Team. Role was subject to Fit and Proper approval by the National Bank of Belgium. Responsible for KBC Verzekeringen activities in Ireland, including towards clients, intermediaries and competent local authorities, with a general power of attorney to commit and represent KBC Verzekeringen in Ireland. From a ‘greenfield’ established and successfully launched Ireland’s first digital life insurer. Key responsibilities and achievements:• Support and provide the Branch Supervisory Body and Branch Audit, Risk and Compliance Body with assurance that the management and risk within KBC Verzekeringen NV (Irish Branch) is appropriately designed and implemented.• Implemented a scalable, end to end digital customer journey with unrivalled self-service management. This ensured an optimised customer value proposition with a reduced back-office footprint.• Head up the profit unit of KBC Verzekeringen in Ireland with a direct impact on business performance. Make decisions on own profit unit in relation to key activities that will influence Country Team decisions.• Set the strategy of life and pensions in Ireland and contribute to the overall country strategy.• Actively manage talent and build people capability. Leading, coaching and motivating teams to ensure a positive and continuous improvement culture.• Implemented the KBC Group integrated bank-insurance model ensuring the unified management of data and digital applications while acting as a single operational company with the appropriate governance, cost model and controls for outsourcing in place.• Represent insurance activities internally (KBC Bank Ireland, KBC Asset Management, KBC Group) and externally towards industry and regulators.• Following the decision of KBC Group to exit the Irish market I have successfully delivered a significant change project for the orderly wind-down of KBC’s insurance activities in Ireland. Show less

Ownership and accountability for the end-to-end bancassurance value proposition within KBC Bank Ireland. Bringing national and international expertise to establish an insurance branch of KBC Verzekeringen NV in Ireland. Key responsibilities and achievements:• Collaboration with KBC Group to establish an insurance branch in Ireland ensuring all appropriate structures implemented including regulatory approvals, risk management framework, product development and oversight, financial… Show more Ownership and accountability for the end-to-end bancassurance value proposition within KBC Bank Ireland. Bringing national and international expertise to establish an insurance branch of KBC Verzekeringen NV in Ireland. Key responsibilities and achievements:• Collaboration with KBC Group to establish an insurance branch in Ireland ensuring all appropriate structures implemented including regulatory approvals, risk management framework, product development and oversight, financial reporting, customer and operational model design.• Working with KBC Bank Ireland’s insurance partners to manage the development and performance of the life and non-life insurance product portfolio. Implemented a profit-sharing scheme to maximise commission income and drive premium consistency for customers.• Responsible for the delivery of the commercial performance of the bancassurance business and overall ownership of the bancassurance P&L.• Accountable for the end-to-end customer experience for the bancassurance business and ensuring that exceptional customer experience is at the centre of all new processes and propositions.• Drove the implementation of a new insurance pricing platform to optimise ratings and provide for instant execution in Hubs and Contact Centre. Show less

Key member of the Aviva Senior Leadership Team with responsibility for Aviva's retirement solutions business in Ireland. Continuously driving the innovation agenda with market leading propositions to ensure the achievement of net profitable growth targets while consistently increasing market share. Encompassing both pre and post retirement solutions and ensuring that Aviva led pensions thought leadership in Ireland. Led on 'Mind the Gap' as the key pensions thought leadership and… Show more Key member of the Aviva Senior Leadership Team with responsibility for Aviva's retirement solutions business in Ireland. Continuously driving the innovation agenda with market leading propositions to ensure the achievement of net profitable growth targets while consistently increasing market share. Encompassing both pre and post retirement solutions and ensuring that Aviva led pensions thought leadership in Ireland. Led on 'Mind the Gap' as the key pensions thought leadership and received wisdom on pension savings in Ireland and Europe. Collaborated with key stakeholders to ensure that Aviva were the provider of choice for intermediaries and customers. As a member of the Insurance Ireland 'Pension Policy Working Group' partnered with key industry players to support the positioning of a 'Universal Pension Plan for Ireland'. Show less

A key member of the Aviva Life & Pensions Senior Leadership Team, led a team of senior propositions, marketing and digital professionals, with responsibility for the design and delivery of Aviva's Proposition and Marketing plans. Successfully drove a high performance culture showing year on year improvement in engagement scores which exceeded the company average. This period saw significant profit and market share growth. Defined, designed and implemented Customer Led Propositions as the key… Show more A key member of the Aviva Life & Pensions Senior Leadership Team, led a team of senior propositions, marketing and digital professionals, with responsibility for the design and delivery of Aviva's Proposition and Marketing plans. Successfully drove a high performance culture showing year on year improvement in engagement scores which exceeded the company average. This period saw significant profit and market share growth. Defined, designed and implemented Customer Led Propositions as the key proposition development and governance framework. Delivered a number of successful launches including Bulk Purchase Annuity, AIMS Target Return Fund and digital initiatives.Author of Aviva's 'Mind the Gap' a ground breaking insight on the pension savings gap in Ireland and a contributing editor to Aviva's pan European report. Successfully re-launched online pension calculators with geo coding allowing for easy consumer access to financial advice, coupled with a sustained award winning digital campaign. Collaborated with Aviva markets to establish thought leadership on automatic enrolment in Ireland. Show less

Working closely with and supporting the Managing Director in the design and execution of business strategies and plans. In particular, the transition of the business to profitable growth through a focus on product governance, simplification and delivery of the Ireland Portfolio Transfer resulting in the release of significant capital to Aviva Group. Coordinated the design and implementation of the post portfolio transfer Target Operating Model and Transformation and, the successful delivery of… Show more Working closely with and supporting the Managing Director in the design and execution of business strategies and plans. In particular, the transition of the business to profitable growth through a focus on product governance, simplification and delivery of the Ireland Portfolio Transfer resulting in the release of significant capital to Aviva Group. Coordinated the design and implementation of the post portfolio transfer Target Operating Model and Transformation and, the successful delivery of portfolio transfer rebranding.Developed and implemented the Retention strategy to optimise profitability, efficiency and manage lapse risk. Managing the risk and audit agenda, implemented a framework for the embedding of a risk and controls aware culture. Established the Employee Promise Survey taskforce to facilitate greater engagement between staff and senior management. Show less

Reporting to the Managing Director, held this pivotal role during a period of major turbulence and change in the market and wider economy, leading to considerable turnaround in the Ireland business. Developed a business retention framework across the organisation ensuring a strong reporting process was embedded across all sales channels. Coordinated and led on the sale of the Aviva Direct life and pensions business.Lead for the Ireland business on the Aviva Europe Bancassurance and… Show more Reporting to the Managing Director, held this pivotal role during a period of major turbulence and change in the market and wider economy, leading to considerable turnaround in the Ireland business. Developed a business retention framework across the organisation ensuring a strong reporting process was embedded across all sales channels. Coordinated and led on the sale of the Aviva Direct life and pensions business.Lead for the Ireland business on the Aviva Europe Bancassurance and Retail teams’ business retention initiatives. Conducted detailed research into Bancassurance best practice in Ireland, the UK and Europe. Collaborated with AIB and Aviva stakeholders on the development of a sustainable pension’s strategy for AIB channels. Show less

In recognition of consistent high performance, was chosen to go on secondment from Aviva to AIB through the Joint Venture and successfully adapted to a new corporate culture at a time of significant challenge for the banking sector. Led, developed and coached a national team of Pension Managers building AIB's capability in the employee benefits market. Provided market leading knowledge and expertise to the AIB Pension sales teams across the branch network.Defined and implemented a group… Show more In recognition of consistent high performance, was chosen to go on secondment from Aviva to AIB through the Joint Venture and successfully adapted to a new corporate culture at a time of significant challenge for the banking sector. Led, developed and coached a national team of Pension Managers building AIB's capability in the employee benefits market. Provided market leading knowledge and expertise to the AIB Pension sales teams across the branch network.Defined and implemented a group pensions proposition, sales process, training requirements and associated performance metrics for the AIB Wealth Management sales force. Successfully managed the migration of a legacy book of group pension business to a new administration platform. Show less

• Responsible and accountable for new and existing business development and, sales target achievement with a number of strategically important accounts and relationship management with those offices.• Developed and tailored branded products and provided a channel of communication between Intermediaries and fund managers.• Negotiated long term partnership and service level agreements with Key Accounts to ensure that Aviva became their preferred provider of Pension, Life and Investment… Show more • Responsible and accountable for new and existing business development and, sales target achievement with a number of strategically important accounts and relationship management with those offices.• Developed and tailored branded products and provided a channel of communication between Intermediaries and fund managers.• Negotiated long term partnership and service level agreements with Key Accounts to ensure that Aviva became their preferred provider of Pension, Life and Investment business. Show less

Managing customer relations with c.700 customers (individual and SME) by ensuring that full, timely and customer friendly financial advice was given, ensuring the ongoing growth of existing customers business while delivering on demanding new business sales targets.