Sr. Quality Control Administrator And Supervisor
CurrentHighly organized and diligent professional drawing upon 10+ years of experience in Quality Control, Compliance, Risk and Loss Mitigation. Driven and eager to provide efficient and accurate resolutions, through research, collaboration, and execution, focusing on reducing and mitigating risk.• Guide and lead a team of 6• Set clear team member goals and objectives and lead team to achieve defined success.• Train, develop, mentor and coach team members through weekly team meetings and individual coaching, when necessary.• Respond to and Provide agency/ investors with loan file bundles and missing document requests.• Keep up to date knowledge on FHA, VA, USDA, Agency, Jumbo, and Conventional guidelines.• Review, research, and compile details on Early payment defaults (EPD) to executive team.• Oversee and maintain a pipeline of prefunding, post-closing, and servicing loans for review within the required turn times.• Provide feedback, opportunities, and clear communication throughout the audit process with the Underwriters, Funders, and their respective Managers, as well as investors.• Keep up to date on industry specific changes, update QC plan and checklists accordingly.• Generate and compile Post-Funding, Pre-Funding and Servicing Month end reports to show defect rates, findings, and trending data and supply said reports to senior leaders and executive members.• Participate in MORA Audits as well as state and internal audits.• Keep team plan and team policy and procedures up to date.• Oversee and maintain reverification pipeline.• Monitor and maintain QC email box.• Implemented and created CA Per Diem audit checklist.• Implemented and created EPD audit checklist.
