John Gurley Email and Phone Number
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John Gurley personal email
Customer Success is a natural fit for me, which is why I’ve been excelling in it for almost a decade.In short, I'm a curious, empathetic, people-person that knows how to properly read a room, device a strategy, and show results.I honestly can’t remember a time in my professional life where I wasn’t working in a customer-facing role or working with a number of different teams to complete projects or solve complex customer/product issues.
Intelocate
View- Website:
- intelocate.com
- Employees:
- 11
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Vice President Of Customer ExperienceIntelocateCavan-Monaghan, On, Ca
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Senior Director Of Customer SuccessIntelocate Feb 2023 - PresentToronto, Ontario, Canada
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Director Of Customer SuccessIntelocate Jan 2021 - Feb 2023Toronto, Ontario, CanadaIntelocate is a software platform designed to bridge the gap between communications from head office to the field and vice versa. Corporate software sprawl (or a lack of systems in general) overcomplicates simple procedures and communications and Intelocate aims to simplify these interactions by becoming the single source of truth for all day-to-day operations, company-wide.We are a feature-rich and deeply customizable solution and offer an intuitive and user-friendly platform. Very little training is needed for nearly all users to get the most out of Intelocate.Intelocate is available on the web and a dedicated mobile app (for both Android and iOS).
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Customer Success ManagerXencall Jan 2020 - Jan 2021Vancouver, British Columbia, CanadaXencall is an all-in-one CRM and VOIP platform. Our predictive dialer CRM delivers a rich feature list, including extensive reporting, analytics and API-integration options, to provide you the freedom to customize a complete and modern call center solution that works best for you.As a remote Customer Success Manager living outside of Toronto, it's my duty to ensure that our east-coast clientele is being well taken care of.Main duties consist of:✦ Onboarding new clients with extensive training.✦ Engaging with clients to better understand their business needs in order to tailor the experience to them.✦ Ongoing management of larger clients.✦ De-escalating conflicts and any issues that arise.✦ Issue investigation and ticket creation between the client and other departments.✦ Creation and completion of quarterly MBOs. -
Customer Success ManagerMotoinsight Oct 2018 - Jan 2020Toronto, Ontario, CanadaMotoinsight is redefining the retail process within the automotive industry. Our global team of engineers, designers, and product specialists work closely with OEMs and dealerships to develop innovations that position your business for the future.Duties include:✦ High-touch customer onboarding and discovery to ensure that their individual needs are being met while understanding what measurable KPIs need to be achieved in order to drive renewals.✦ Decreasing onboarding timelines from 6+ months, from our initial client launches, to 15 - 30 days. ✦ Ensuring product adoption, usage, and best practices through comprehensive training, coaching regiments, and regular reporting meetings.✦ Creation and application of marketing best practices to drive account creations (for clients) and increase overall visibility of MotoCommerce.✦ Working with our product team to ensure that bugs are being reported while helping to drive and measure the impact of feature requests. ✦ Project management through working with a number of 3rd parties, internal, and external stakeholders.✦ Creation of client health score measurements to minimize customer churn within the first year of our product offering. ✦ Internal training, coaching, and process creation. -
Senior Customer Success SpecialistConvertus Dec 2016 - Oct 2018Vancouver, British Columbia, CanadaConvertus is a Vancouver-based digital marketing agency delivering paid advertising, paid social, SEO, and web solutions to the automotive industry. Duties Include:✦ Managing a team of CSMs through technical onboarding and regular troubleshooting of inventory-related queries.✦ Construction, migration, training, and adoption of new inventory management IP.✦ A key element to our team's ongoing success in obtaining a 5% customer churn rate and a 90%+ SLA adherence on tight response and resolution times.✦ Training new team members to understand the complexities associated with automotive inventory and how to effectively deal with customer and 3rd party queries.✦ Team process creation as it pertained to my branch's overall function of implementation and client success. ✦ Paid, social, and organic advertising reporting.✦ Front-end WordPress development.✦ Conflict resolution and escalations. -
PrincipalYour Go 2 Web Design Apr 2014 - Sep 2016Toronto, Canada AreaWeb development and branding agency.Duties Included:✦ Digital marketing✦ Creative design✦ Account management✦ Client onboarding✦ WordPress development✦ Project management
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Brand ManagerNerd Block Mar 2016 - Jul 20164 Cannon Crt, Whitby, On L1N 5V8Nerd Block is an e-commerce business that delivers monthly nerd/pop culture mystery packages right to your door. Each Block is filled with nerdy apparel, toys, collectibles and a T-shirt!Responsibilities included:✦ Project management✦ Affiliate program management✦ Influencer management✦ Community management✦ Contest implementation✦ Agency management✦ Copywriting✦ CRO -
Business Development ManagerBottle Top Media Jun 2011 - May 2015Toronto, Canada AreaBottle Top Media is a content solutions agency that specializes in the video game and tech industries. We had the pleasure of working with great companies such as Best Buy, Nintendo, Microsoft, Steelseries, and Ubisoft, to name a few. Responsibilities included:✦ Inside/Outside sales✦ Agency management for both advertising and PR✦ Account management✦ Managing CRM platform✦ Project management✦ Content management✦ Contest logistics and activation
John Gurley Skills
John Gurley Education Details
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Business Commerce - Marketing
Frequently Asked Questions about John Gurley
What company does John Gurley work for?
John Gurley works for Intelocate
What is John Gurley's role at the current company?
John Gurley's current role is Vice President of Customer Experience.
What is John Gurley's email address?
John Gurley's email address is jo****@****blue.ca
What schools did John Gurley attend?
John Gurley attended Ontario Tech University.
What are some of John Gurley's interests?
John Gurley has interest in New Technology, Cooking, Snowboarding, Gaming, International Marketing, Science And Technology, Music, Sports, Anime, Being A Father.
What skills is John Gurley known for?
John Gurley has skills like Online Marketing, Marketing, Advertising, Social Media Marketing, Social Media, Online Advertising, Sales, Brand Management, Marketing Strategy, Media Planning, Digital Marketing, Facebook.
Who are John Gurley's colleagues?
John Gurley's colleagues are Volodymyr Borysenko, Tim Mclaughlin, Taras Khalep, Tetiana Bakhmatska, Roman Sadov, Nikita Ushakov.
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John Gurley
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John Gurley
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