Nikita Ushakov Email & Phone Number

Tbilisi, Georgia

Operations management software.- Introduced high-demand features based on customer feedback and market analysis, resulting in a 7.3% revenue growth.- Increased customer satisfaction by 17% through effective relationship management and a tailored approach to client needs.- Streamlined cross-functional team workflows and automated key stages in development, reducing the delivery timeline by 18%.Fostered collaboration across development, marketing, and sales, improving communication and accelerating go-to-market. Defined a data-driven product vision with the CEO, aligning it to key objectives and creating a market-driven roadmap that boosted team productivity.Defined comprehensive product requirements based on user stories and competitive analysis, ensuring alignment with market needs.

Web and mobile portal for automating logistics in the agricultural sector.- Reduced carrier count by 6% through optimizing logistics routes and processes, while negotiating more efficient payment structures that led to a 4.3% increase in driver salaries.Built a high-performing team through targeted recruitment and team-building workshops, while leading business analysis, customer development (CustDev), backlog management and implementation.

B4comTech | Electronics Manufacturer and Video Monitoring Solutions - Implemented 2,000+ SD-WAN devices, improving efficiency with standardized deployment and training. - Led successful product launch by managing cross-functional teams and coordinating user testing, achieving strong market entry, high user adoption and improved UX. - Increased revenue by expanding the number of household customers, selling more than 1,000 devices in the consumer market. - Enhanced client satisfaction by overseeing device deployment and providing detailed user manuals, along with support improvements. - Developed and deployed a video monitoring system for electricians in hazardous environments, reducing incidents by 7% and emergency response times by 10%.Team development and leadership, process and budget management, cross-departmental coordination, client relations, support optimization, market expansion through partnerships and recruitment.

Москва, Москва, Россия

- Conducted several researches in the project «Express blood test»- Trained students in preparation for their thesis- Published the experimental results DOI: 10.18698/0236-3933-2018-4-97-111

Master'S Degree, Applied Mathematics And Physics

Bachelor'S Degree, Applied Mathematics And Physics