ABOUT MEHello there! I’m a Senior Lead Consultant with a passion for untangling complexity and optimizing processes. I thrive on identifying hidden waste and using data-driven insights, Lean Six Sigma, and project management principles to simplify and enhance operations. With a background rooted in strategic planning and data analytics, I believe in making life simple so that people can focus on value creation, customer experience, and relationships.Easygoing and curious, I'm a guy who values everyone's ideas and contributions. I bring a collaborative spirit to the table, making the journey of process improvement an engaging and inclusive experience. If you're looking for someone who not only gets the job done but also fosters a positive, innovative, and inclusive environment, you've found your match. Let's connect—feel free to reach out to me so we can explore how we can make a difference together!PROFESSIONAL CAREER HIGHLIGHTS• Managed a team of consultants responsible for optimizing the allocation of teller resources for 5,000+ branches across the bank network.• Consistent track record of delivering $10MM+ per year in operational expense savings through process engineering efforts that I’ve identified, developed and led, and brought to implementation.• Invented and deployed a system to automatically collect the amount of time customers spend during the teller servicing process. Results utilized to optimize resource allocations, reduce customer wait times, and improve overall customer experience.SOFT SKILLS: Leadership | Communications | People Skills | Innovative | Takes Initiative | Teamwork | Problem Solving | Flexible | Adaptable | Collaborative | NegotiationPROCESS ENGINEERING: Lean Six Sigma | Agile | JIRA | Process Modeling with iGrafx and Visio | Simulation Modeling | Monitoring Risks and ControlsDATA ANALYTICS: SQL | SAS | Python | Excel | Power BI | MinitabAI & MACHINE LEARNING: Caltech AI and Machine Learning Bootcamp, 2023MS OFFICE: Word | Excel (with VBA) | PowerPoint | Project | Outlook | SharePoint | TeamsLet's embark on the journey of innovation and improvement together!