John Hammonds Email & Phone Number

Columbus Ohio

Mortgage Sales Performance ManagementMission Statement: To create lifelong relationships with our customers by being the most trusted provider of mortgage services that helps individuals and families realize their homeownership goals.[|] Increase sales impact of marketing initiatives[|] Optimize utilization of staffing and technological resources[|] Maintain high customer satisfaction[|] Analysis of key business statistics[|] Liaison with departmental partners (Marketing, Operations, Telephony, Sales, Legal)[|] Maintain compliance with regulatory requirements

Operations - Oversaw entire lead management process for subprime mortgage sales. Distributed leads to loan officers daily. Reporting - Created and reviewed reporting on leads/application conversion, cost effectiveness per lead source, and source viability. Vendor Management - Negotiated with lead generation companies for new lead sources, pricing, and volume capability. Training - Assisted in writing lead contact sales training.Technology competence - MS Office Suite (Access, Excel, Word

Indianapolis INReporting - Created and maintained daily and monthly reporting for Retail Sales department. Analysis and Productivity - Monitored and interpreted sales volume trending, sales per loan officer, and branch productivity. Created monthly "PAR" report combining all aspects of branch operations in a single view, including sales volume, delinquency, personnel turnover, and lead conversion.Technology competence - Business Objects, MS Office Suite (Access, Excel, Word), ACAPS Query

Indianapolis INOperations - Reviewed declined signature loan applications for mortgage loan possibilities, creating subprime mortgage leads. Distributed leads daily to sales team.Reporting - Maintained MIS tracking of lead distribution and creation.Technology competence - MS Office Suite (Excel, Word

Indianapolis INOperations - Entered high volume of signature loan applications. Manually pulled credit bureau's using Keylink machines. Processed loan documents and ledger cards and sent them out to the branch network daily.Process Management - Managed secondary lender process completely, including monitoring of automated underwriting procedure, sending and receiving customer approvals and loan checks, and correspondence with secondary lender regarding loan documents, monthly sales volume, etc.Technology competence - MS Office Suite (Excel, Word)