John Harold Email & Phone Number

United States

• Research and develop provider data masterfiles and analytics solutions in line with customer needs • Collaborate with stakeholders to design and go to market with solutions that solve customer problems and align with company objectives

• Collaborate with product development, sales, customer success, and marketing to generate an exhaustive list of product requirements, an effective release plan, and impactful materials for internal and external adoption• Educate stakeholders on product and product feature benefits and values including customer segmentation, product differentiation, and solution-oriented messaging• Create and administer timely and effective client communications for new products and enhancements through email, portal messaging, and other channels• Ensure successful feedback loops between sales, customer success, and product so that PurpleLab solutions meet market demands

• Create content and collateral across mediums (video, PowerPoint, written) to be used for new hire, customer, and partner onboarding • Leverage content to maintain and improve PurpleLab University--our online self-service portal• Implement process and technologies to improve scalability through self-service training for both internal and external stakeholders • Collaborate with sales, marketing, product, and customer success leadership to maintain enablement roadmap • Ensure effective roll-out of new products and features to our sales and customer success teams• Define and track relevant metrics to report to the operations committee

• Design training roadmaps and materials for new clinical applications, ensure successful operation, integration, and use of new and existing applications, maintain tracking systems, and update department web pages• Lead one-on-one and group training sessions for MSK clinical staff, provide remote and on-site system support, and serve as a resource during implementations and upgrades• Serve as a vital interface between clinical applications specialists and front-end users, communicate optimally any pertinent workflow/systems issues and assist with resolutions• Ensure proficient use of technology so users meet billing, research, and regulatory compliance requirements• Analyze, test, and document clinical applications, communicate details and other technical issues to the development team

• Build strong relationships with patients and caregivers through listening to their needs, guiding expectations, appointment preparation, and going above and beyond to ensure they will opt for care after their initial consultation• Collect detailed clinical information, screen cases using established criteria, and identify opportunities that will benefit patients; assist with obtaining medical records, pathology, and imaging; delegate to external partners when appropriate• Collaborate with nurse colleagues and clinical teams to coordinate accurate, timely, and seamless journeys for patients• Convey the MSK brand by representing relentless commitment to defeating cancer and building a personal, direct, and caring partnership with patients

New York, Ny

• Ensure clinics in Bone Marrow Transplant and Infectious Disease are prepared, run on schedule, and through collaboration with peers provide an exceptional patient experience in real time and for all future appointments• Facilitate communication between Hematologic clinics and chemotherapy units through daily checks resulting in reduced wait times for patientsAccurately submit outside medical information and prepare detailed summaries documenting clinical events• Assist in managing Ambulatory Care Chemo Overbook Account and meet with administrative managers and nursing leaders on a daily basis to generate optimal workflow for staff and patients

• Ensure each physician practice session is well prepared, well organized, and fully utilized• Serve as liaison between patient, family, and clinical team and ensure that each patient visit occurs with satisfaction• Greet, check-in, and orient patients to the outpatient visit and the environment• Complete the patient visit by scheduling and coordinating all appropriate tests, procedures, visits, treatments, and consultations in accordance with the physicians orders

Yonkers, New York

• Supervise daily operations and increase communication with other departments• Continuously hire, train and schedule member service representatives• Organize and plan social events and catering rewarding current members and enticing prospective members• Administer social media outlets within a given budget• Maintain and order all inventory including but not limited to juice bar, office supplies, retail items• Ensured member retention through relationship management

Yonkers, New York

• Tour prospects and understand needs and wants of potential customers and members• Portray value over price to customers emphasizing the benefits membership and the facility• Build rapport with members to generate leads through referrals• Sales, Direct Marketing, promotions, corporate outreach and membership tracking

Update and follow social media outlets and link them with the company websiteCoordinate topics and meetingsWork with an outside financial web design organization to help create a company websiteResearch flash selling opportunities and coupon systemsOrganize the company’s creative works, client rosters, and website credentials

Master Of Public Administration - Mpa, Health Policy

Bachelor Of Science, Marketing, Senior

Activities and Societies: Marketing Club and Advertising Club