I have been the lead engineer on the Fusion project for Barclays in the North for the last 18 months. The role has involved leading a team of engineers on each day’s deployments, liaising with local business champions and creating accurate reports for the deployments. I have also floor walked user deployments dealing with a various issues.

Built and installed various hardware platforms. (Windows 7 and Office 2012) SCCM used to install applications as well as manual installs of legacy applications including Oracle. Working to strict deadlines I improved the process for arranging installations and the method of preparing laptops and desktops for users. Dealt with various help desk calls.

Desktop Support activities including hardware and software repair, maintenance and installation of a wide range of I.T. equipment and systems. . (Windows 2008 servers, workstations, E.P.O.S. systems and Notebooks. Completed IMAC’s for large government departments as well as the private sector)

I managed the North West area, organising the workload for two other members of staff to ensure that installations and SLA’s met contractual obligations. I liaised with suppliers and the customer to control major installations. I lead a Six Sigma Lean project for Unisys that lead to a reduction of costs by improving the methodology involved in dealing with calls and IMACS.Completed assessments and quoted on large IMACs. This included conference calls with numerous suppliers (Data cablers, BT) and customers to ensure smooth transitions e.g. moving Office for Legal Services Ombudsman in Manchester.Role incorporated work as a Field Engineer and as a System Support Analyst. SLA’s met by using remote connection or visits. Fixes included Server rebuilds, Network investigations, software patching, restores and imaging of units. Customer relations and SLA’s always at the core of any visits.

Installed and maintained equipment including printers, desktops and servers for the North West and North Wales.