As Business Improvement Manager I have worked collaboratively with all areas of the business and externally in undertaking a variety of business improvement tasks and supporting development and growth of the business to meet turnover and margin expectations and ambitions. Core tasks:Bid team – a core member of our bid team for Quality submissions in SQ and ITT stages. This has included National Highways Framework Contracts (SDF, TST) and smaller focused contracts (CORSERV, Area 4). I have written successful quality submission documents and researched supporting content in short timescales.Innovation Forum – I am a core member of the bimonthly Forum. This includes working with project owners to support research, develop business cases/ collateral and disseminating business improvement activities. Business Plan – I supported the Deputy Managing Director in developing the 2021 annual business plan for agreement with our parent company, including analysis of current and market forecast conditions; competitor profiling, SWOT/ PESTLE analysis on current business, key risk and opportunity rationalisation, and key client relationship management.Improvement Plans – I developed a Lean improvement plan to ensure efficiency of approach and improvement of HELMA score.Strategy - I developed vision and value content agreed and adopted by the Deputy Managing Director as part of a strategic refresh.Work Winning – I have worked alongside the Operations and Commercial teams to track and mine potential work winning opportunities. Operations Support - I have most recently been part of the Operations Team, supporting delivery of projects to improve efficiency of processes/ reporting, including development of Cost to Complete and reporting Dashboards for key high profile schemes and IT projects to improve consistency of Site Diary completion and visibility of information for SMT. KPIs - I have worked with National Highways to support development of new KPIs for SDF Framework.

- Successfully designed, base-lined and implemented the University’s Performance Review Process and performance management framework driving improvement across the University’s strategic priorities.- Scenario planning- Proactive identification of ad-hoc opportunities to improve the University performance through the provision of in depth analysis, insight and recommendations.- Providing a best practice ‘centre of excellence’ approach through advice, guidance and recommendations to the senior executive colleagues about the identification, specification, adoption and interpretation of KPIs, OPIs, Service Levels and broader MI.- Development and distribution of clear definitions associated with MI and data.- Working with a wide range of stakeholders at all levels of the organisation to establish bespoke performance measures and targets incorporating researched sector benchmarks and best practice to inform strategy and decision making and reporting metrics via strategic management reports and online dashboards. - Supporting the University’s annual operational planning, student number planning and workforce planning activities.- Revising the University’s student number planning model.- Supporting improvement through the provision of in depth analysis and reporting on a wide range of HE related data including student recruitment, satisfaction (NSS results), progression, continuation and employability (DLHE)- Establishing project plans and timelines for MI production aligned to the University’s priorities.- Establishment of robust governance processes to ensure data quality and accuracy.- Undertaking analysis of the market position of the University and individual academic areas within it through benchmarking and reporting on league table performance.- Facilitating focus groups to revise and improve business processes.- Designing and implementing performance dashboards both in Excel and Qlikview.- Ad hoc MI analysis and reporting.

• Project coordination and analysis for a major transformation project • Development of project plans, processes and documentation• Coordinating team actions and support to the project• Successful creation and development of dedicated project web pages and communications• Creation and development of dedicated project data tracker• Data reporting and validation• Facilitating HR Adviser project meetings and process mapping sessions• Supporting management, Trade Union and employee engagement• Collation and reporting of project MI including actions, issues, risks and dependencies• Development of project FAQs, support guides, and process documents

• Effective Project work stream management for Pay and Bonus Award project supporting 120,000 staff nationwide• Successful creation and development of Post Live Support Strategy • Design and mapping of support processes and procedures• Development of a query escalation model and associated supporting processes• Creation and maintenance of Post Live Support project plan, action log, issues and risk logs• Leading workshop sessions and daily support calls• Collation and reporting of daily and weekly MI• Creation of process documentation, FAQs and training materials• Production of management reports • Managing and coordinating project analysts workload

• Strategic review of AQA’s recruitment and selection processes in line with a view to streamline and restructure • Providing advice and guidance to all levels of managers and staff on terms and conditions of service, employment law and the full range of operational and strategic staffing issues/matters • Lead HR representative on Oracle procurement system project • Successful redesign and implementation of employee reward schemes• HR representative on the organisation’s Equality and Diversity Forum• Managing meetings for the organisation’s employee forum, liaising with staff and executive management representatives over issues• Lead user for Oracle HR system and electronic time and attendance system providing support to management and staff • Developing, implementing and publicising new HR policies, practices and procedures that underpin the organisation’s strategic objectives• Liaising and consulting with trade union representatives on staffing or procedural issues • Production of training and e-learning materials for managers on operational HR issues• Production of management reports and statistical information

• HR Project Lead for the successful introduction and implementation of 3 major projects – a cross organisational Time and Attendance System, introduction of behavioural competencies to HR processes and the update of the Oracle based HR software• Lead User for the ELF Time and Attendance system, providing advice and assistance to all levels of managers and staff• Multi-site working involving managing the day to day HR activities of AQA’s Harrogate Office and providing generalist support at the Manchester office• Successfully revising and implementing Recruitment and Selection policies and procedures integrating behavioural competencies• Providing advice and assistance to line managers on all operational HR issues• Assisting in the implementation, monitoring and delivery of AQA’s sickness absence procedure, including conducting review meetings and welfare visits• High volume recruitment of temporary workers to assist with AQA’s summer examination processing• Liaison and negotiation with recognised trade unions over staffing issues• Strategic HR project work on initiatives including the introduction of a framework for agency usage, and the use of psychometric testing and assessment centres.• Providing training on HR issues to managers and staff• Undertaking inductions for new temporary and permanent staff

• Project lead supporting successful implementation of a major strategic collaborative initiative to reduce the annual £3.5 million spend on agency workers – to date resulting in more than £10 million in savings across Manchester and the collective receipt of a national award for efficiency savings• Successful development and implementation of initiative to tackle long-term unemployment within the borough • Support role in Employment Relations issues including complex disciplinary investigations• Development, implementation and maintenance of the council Redeployment, Recruitment and Selection and Agency Staff Procurement policies and related systems resulting in improved efficiencies and cost savings • Delivering training to managers on recruitment and selection and interview skills• Providing professional and strategic advice, support and training service to managers on all aspects of e-recruitment, recruitment and selection, retention and redeployment including statistical analysis, taking briefs, writing adverts and Job Descriptions and creative advertising• Successful organisation, planning and development of marketing and promotional materials for corporate recruitment events • Managing end to end recruitment process from establishment of role, to induction• Assisting in the leadership and management for eight members of staff • Successful delivery of recruitment campaigns of two senior executive appointments • Use of Psychometrics for assessment in interviews and for staff development

• Providing comprehensive HR support and advisory service to managers and staff within the Social Services Department on issues including selection, sickness absence, grievance and disciplinary issues, employment law and performance management• Planning and coordination of recruitment for a high profile local recruitment initiative• Monitor, evaluate and development of effective recruitment and general HR working practices • Day-to-day management of nine members of staff • Change management and TUPE transfers• Management of CRB and General Social Care Council safeguarding

• Project Manager for the successful introduction and implementation of change to the new terms and conditions of service of the Consultant Contract and the assimilation of 113 consultants onto the contract including negotiations with Unions and formation of relating policies and procedures• Establishment of training on strategic manpower planning linked to service expansion and modernisation for senior managers to ensure the realisation of benefits associated with the consultant contract. • Project lead ensuring successful achievement of 100% compliance with the European Working Time Directive for Junior Doctors and devising new and more cost effective ways of working and using workforce planning to enable best practice,• Establishment of cost saving initiatives for the Organisation in relation to the employment of locum temporary employees.• Implementing and devising cost saving initiatives to improve Recruitment and Retention of Medical and Dental staff in the Trust including reporting of vacancy and recruitment figures

• Provision of advice and assistance to managers on a wide range of Employee Relations and Resourcing issues and terms and conditions of service,• Effective management of the Hospital Accommodation, ensuring the maintenance of standards and adhesion to Department of Health guidelines.• Advising managers and senior clinical staff on the European Working Time Directive, including successful establishment of cost effective working patterns and development of new ways of working • Management of the resourcing of medical staff including the organisation of interview panels. • Liaison with the Home Office on Visas and work permits.• Management of 3 members of staff

• Administration of all stages of the recruitment and selection process for all staff• Implementing a computerised recruitment system.

• Provision of clerical support to all stages of the recruitment process.