John Jeevan Email and Phone Number

• Handles service complaints and compliments and facilitate internal auditsLiaise with internal organization, such ascommanders, head of departments,Attorney-General Chambers, and externalstakeholders and agencies, as well asmembers of public, regarding on the matters.E.g, NEA, Town Councils (NoiseDisturbances), HDB( Social DistanceMeasures).❖ Close the loop with relevant agencies onplacement appeals.❖ Registration of service - related matters,such as complaints, compliments,suggestions, enquiries, appeals, MPappeals. E.g, request of return of propertyseized from prison inmate, Appeal toexpedite investigation of case, requestingfollow-up on investigations, complimentsfrom members of publics towards policeofficers, attending to their case, feedback onofficers, and other related matters.❖ Data verification, data clearance, data-entry

Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)1st level troubleshooting of in supported systemsi.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Pointof SaleSecurity event monitoringServer and network availability and performance monitoringPassword reset and unlockPerform log & route [to higher tier or Resolver Team(s)]Record and manage all transactions/ cases in Service Management SystemBroadcast notifications to the relevant partiesProvide timely status update, follow up on cases escalated until closure within the service level agreement.Ensure daily tasks are executed according to the Standard Operation Procedure

• Functionality testing of services platform & backend system checks• Ensuring business processes are adhered to service guidelines set by management• Monitor and provide initiatives to improve the performance / KPI of outsourced team• Ensuring quality of customer service on staff correspondences with clients• Developing KPI metrics and KPI reports• Working closely with internal stakeholders to improve on operational flow and customer service standards

❖ Liaise with internal organization, such ascommanders, head of departments,Attorney-General Chambers, and externalstakeholders and agencies, as well asmembers of public, regarding on the matters.E.g, NEA, Town Councils (NoiseDisturbances), HDB(Social DistanceMeasures).❖ Registering General Feedback andEnquiries in the form of a service request file,to store data and keep track of the data.❖ Rope external government organizations toliaise on reports and assistance.❖ Communicate and engage members of thepublic, via phone calls, face-to-faceregarding their various concerns.❖ Close the loop with relevant agencies onplacement appeals.❖ Registration of service - related matters,such as complaints, compliments,suggestions, enquiries, appeals, MPappeals. E.g, request of return of propertyseized from prison inmate, Appeal toexpedite investigation of case, requestingfollow-up on investigations, complimentsfrom members of publics towards policeofficers, attending to their case, feedback onofficers, and other related matters.❖ Data verification, data clearance, data-entry❖ Operating procedures on E-kiosks in HQ,assist to monitor and provide feedback fromrelevant channels, through e-forms,feedback forms, counter reports, onlinereports phone calls.

Assist in PDVL processes, Migrating Data from google sheets to internal system.• Payroll Record Filing• Data Entry & Verification, and collation of work data into system, such as excel sheet, sdrive,• Sending out data collation to higher departments for approvals and acknowledgment.

Entry, Data- Verification,• Handling calls,• Payroll Record & Filing• Arranging appointments, Engaging customers, other adhoc admin duties.