Transform the mutual insurance industry through advancing carrier analytic and technological capabilities.

Lead the $300M Select - Small Commercial Auto line team to team through all aspects of product management, including platform, business plan, predictive modeling, rate plans, coverage and underwriting strategies.

• Developed product, profit and growth strategies for Small Commercial insurance in the Central and Northeast Regions; collaborating with both the home office and regional field teams.• Served as an advisor to field leadership during regional pricing activities to determine and communicate the optimal course of action, combining quantitative analysis with market insights.• Participated and expanded the Underwriting Center Hybrid Development Program working remotely in the Hartford underwriting center to support the regional leadership team, underwriters, and sales executives while maintaining the responsibilities of product management.• Partnered with actuaries to lead the Product Management department through the semi-annual Workers Compensation rate adequacy process.

Acting Team Captain – effective May 2012• Manage the work queues for the Benefit Analysts assigned to the Northeast and Central field offices.• Lead process improvement projects to improve the efficiency of the Benefit Analysts and the department. Benefit Specialist – promoted April 2012Benefit Analyst • Aid in the implementation of group life and disability insurance policies, functioning as a subject matter expert on standard contract language and state exceptions, from initial plan design and case installation to policy distribution.• Maintain policy data in The Case Management system and prepare contract materials for distribution to the policyholder.• Support the Philadelphia and New York City field offices, advising on internal processes and benefit information. • Function as the Benefit Analyst Champion of the “Go for the Green” initiative, improving on the quality submission process and partnering with the training department to minimize waste.• Contribute to the Benefit Analyst/New Issue Process Improvement project, creating synergies between the adjacent roles and enhancing best practices guidelines.• Represent the business in the booklet system replacement initiative, advising the project lead on system selection.• Act as Client Admin subject matter expert for the transition to an external sourcing vendor, creating procedure documents and advising on process improvements.• Mentor and train new Benefit Analysts on processes and systems through one-on-one mentoring sessions.

• Provided product expertise to internal and external customers during roadmap presentations and purchasing discussions.• Crafted actionable Business Plans and set development priorities for Advertising and Video on Demand product lines. • Facilitated and maintained partnership relationships for OEM and reseller agreements.• Collected and analyzed financial data from multiple sources to set product prices; accounting for market trends, competitive offerings, and development costs. • Managed cross-functional teams, tracking critical milestones and escalating issues to ensure project success.

• Developed a trusting relationship with clients to help them verbalize their goals and to govern my approach to their case. • Designed and created Personal Needs Analyses (PNA) outlining clients’ current and projected financial situations. • Devised client-specific strategies that fulfilled client needs and ensured their financial security in the short and long terms.