Supervisor of the Indexing Team, leading a team of 6 Investor Services Representatives.• Responsible for ensuring all documents received are reviewed, indexed accurately, and forwarded to the Trade Processing team for input within the client’s SLA.• Management and control of the indexing queues.• Ensuring all daily, weekly and monthly trades are reviewed and input prior to their respective reporting deadlines.• Maintaining a close relationship with Trade Processing… Show more Supervisor of the Indexing Team, leading a team of 6 Investor Services Representatives.• Responsible for ensuring all documents received are reviewed, indexed accurately, and forwarded to the Trade Processing team for input within the client’s SLA.• Management and control of the indexing queues.• Ensuring all daily, weekly and monthly trades are reviewed and input prior to their respective reporting deadlines.• Maintaining a close relationship with Trade Processing, Reporting and AML, as well as the regional Investor Services teams, ensuring the client is provided with a consistently high level of service.• As supervisor, responsible for delegation of tasks among my team; act as a point of escalation and contact for all queries; ensuring team members are fully trained in all procedures, systems and reporting; individual development via regular one-to-one meetings. Show less

2nd checker for the Investor Services Team with flexibility to provide cover for a variety of roles.• Responsible for timely and accurate verification of trades input by IS team, requiring thorough knowledge of products, procedures and systems.• Owner of the Free of Payment Redemption process - solely responsible for the management of complex trades; point of contact for team and investors on related queries; responsible for updating procedure and development of a training… Show more 2nd checker for the Investor Services Team with flexibility to provide cover for a variety of roles.• Responsible for timely and accurate verification of trades input by IS team, requiring thorough knowledge of products, procedures and systems.• Owner of the Free of Payment Redemption process - solely responsible for the management of complex trades; point of contact for team and investors on related queries; responsible for updating procedure and development of a training plan.• Provided cover for Transfers process - responding to investor queries; management of dedicated mailbox; input of trades; maintenance and distribution of accurate reports to regional offices on a daily basis.• Phone and mailbox support within the Investor Services team - responding to investors’ enquiries in a prompt and professional manner within the SLA.• Provided weekend support and testing during large-scale migration to new platform Show less

Reviewed accuracy of business data on Google Maps via online research and outbound calls.• Productivity and quality assessed with strong performance rewarded with assignment to a variety of key roles:-QC/Meta QC: Assessed quality of Evaluators’ / QCers’ output.-Dispute Facilitator: Reviewed and resolved disputed QC cases.-Mentor: Contact on GB team for queries; led group discussions; shadowing for new hires; one-to-one phone call training; coaching to under-performing… Show more Reviewed accuracy of business data on Google Maps via online research and outbound calls.• Productivity and quality assessed with strong performance rewarded with assignment to a variety of key roles:-QC/Meta QC: Assessed quality of Evaluators’ / QCers’ output.-Dispute Facilitator: Reviewed and resolved disputed QC cases.-Mentor: Contact on GB team for queries; led group discussions; shadowing for new hires; one-to-one phone call training; coaching to under-performing operators; liaising with Team Leads.-Policy Point of Contact: Site-wide contact for policy; consulted with global team and escalated issues as required; updated training docs; communicated updates to GB team to ensure continued compliance.-Part of a large team in a multi-national environment requiring excellent interpersonal and communication skills.-Required meticulous attention to detail, strong analytical skills and fast-paced, logical decision-making, in addition to the ability to prioritise important tasks. Show less

The EMEA Marketing Intelligence Team gathers accurate contact information that is used in sales and marketing initiatives across Europe. The Marketing Intelligence Representatives represent the first key stage in the sales cycle providing customer and market intelligence to the Oracle Sales force. •Communicated directly with potential Oracle customers in the UK via outbound calls to inform of new products available and to identify new business opportunities.•Identified potential… Show more The EMEA Marketing Intelligence Team gathers accurate contact information that is used in sales and marketing initiatives across Europe. The Marketing Intelligence Representatives represent the first key stage in the sales cycle providing customer and market intelligence to the Oracle Sales force. •Communicated directly with potential Oracle customers in the UK via outbound calls to inform of new products available and to identify new business opportunities.•Identified potential customers and their key business and essential IT infrastructures and requirements •Co-ordinating and supporting marketing and sales teams•Meeting required targets and analysing collected data • Created business leads and opportunities for the business development and sales teams Show less