-Provide customer facing support to assigned large business accounts.-Collaborate with sales professionals and management to provide cutting edge solutions to customers.-Communicate integral data to networking representatives and wholesale vendors ensuring that customers are utilizing spends effectively.-Maintain and acquire new knowledge of the changing products and services rolled out by CenturyLink/CenturyLink Technology Services.-Provide value added service through sales professionals and pre-sale engineers. -Breakdown aging reports, communicate bill reviews, facilitate order implementation through scheduling in addition to a host of responsibilities necessary to maintain customer accounts.

-Manage a branch that includes maintaining relationships with several high grossing accounts including auto dealerships, body shops, and hotels-Supervise employees as well as manage all activity and business that the branch conducts on a daily basis-Analyze balance sheets in addition to trend statements to determine the best solution for revenue growth and profitability-Handle customer grievances, resolve billing issues, and work in conjunction with other branches to reach an overall customer service goal through teamwork-Meet and exceed quarterly sales goals, develop action plans for all sales blitzes, and continuously follow up with potential customers that are not fully committal-Generate new business through cold calling, phone marketing, and business conferences keeping the branch competitive with the local competition

-Activated and upgraded lines of phone service, sold wireless and satellite internet service as well as DIRECTV and Dish Network TV programming -Educated and well versed on many different phones, packages, and features-Set and reached monthly and quarterly sales goals for a variety of merchandise and services-Performed bill reviews and analysis for customer’s accounts to insure long-term satisfaction-Volunteered for numerous networking events to expand clientele and maintain customer rapport-Attended several seminars held by AT&T to further employee knowledge of products and services