• Work with key stakeholders to create product user guides, and release notes.• Assist engineers, UX designers, and others in drafting user-facing content.• Conduct technical reviews of documentation to ensure accuracy.• Manage product updates for multi-language content, including consumer email and user facing text.

- Develop user guides and help file content for photo booth software application.- Establish company-wide documentation tools and standards.- Write reviews of various cloud-based online storage solutions for web content developers.- Create website content for various businesses and professionals (medical, lifestyle, software, etc.).- Editing, copywriting, SEO content development, report writing.

• Create white papers for DRM and License management software applications.• Write marketing case studies for digital packaging and DRM products.• Develop content for company website.

• Update Mac and Windows versions of Addendums with new product functionality.• Generate online help file based on Windows User guide.• Produce, edit and insert new screenshots into User guides and Addendums.• Create PDF files for User guides and Addendums for online distribution.

• Develop Intranet knowledge-base articles from tech support requests.• Collect and organize IT feedback to create knowledge-base articles.

• Maintain ongoing changes to technical specifications document, between the internal and client-side engineering teams.• Create a framework template that will serve as blueprint for the integration of multiple software components from the lead engineering groups.• Update the user manual for a high-end, browser-based content management system that enables website publishing, and assists with the management of complex, template-based website architecture.• Extract key data from engineering specifications, diagrams, and workflows to provide bi-weekly project status to program manager.

• Research, design and write software user manuals, help files, administrator deployment guides, getting started guides, readmes and tutorials for Roxio Creator product suite. • Develop roadmap and managed the migration of all documentation to new version of ePublisher and FrameMaker 8 for Creator 2008 release.• Assist in creation and troubleshooting of FrameMaker templates and ePublisher stationery for documentation publishing for all Roxio guides and help files.• Collaborate with localization coordinator and vendor to establish project scope and schedules for delivery of final English documentation for translation into multiple languages. • Prepare technical illustrations, screenshots and diagrams for software and hardware documentation.

• Coordinated with technical writers, program managers, project managers, QA, print vendors and localization specialists to develop documentation delivery schedules.• Generated localized versions of standalone and integrated Java Help, HTMLHelp, WebHelp help systems, and UNIX Manpage files using combination of FrameMaker and WebWorks Publisher. • Project-managed the conversion process for company-wide migration from FrameMaker to XML-based content publishing for legacy VERITAS product documentation. Expected cost savings of XML content strategy estimated to be $3 million within the first year.• Performed technical audits on 5000+ pages of legacy VERITAS FrameMaker content in preparation for XML migration. • Hosted weekly meetings with technical writers and 3rd party vendors to coordinate schedules, establish tools and processes, and estimate project word counts.

• Performed primary writing and editing tasks for end-user documentation. • Coordinated with program managers, engineers, UI designers to acquire OEM and retail software design specifications for upcoming product releases. • Wrote, edited and proofread copy for marketing, QA, sales and other internal departments.• Managed technical writing team in planning and implementation of single-sourcing strategy for 1500 pages of award-winning product documentation, eliminating redundant editing and writing tasks, and reducing yearly translation and publishing costs by 60%. • Created and maintained customized, company-specific FrameMaker and WebWorks templates for publishing in 15 languages.• Developed schedules and coordinated with localization agency for translation of 2500 pages of product documentation and support materials in 15 languages. • Published PDF user’s guides, administrator’s guides, install guides, release notes, HTML Help, Java Help and WinHelp systems for CD-mastering and desktop backup software in 15 languages for several Fortune 500 business partners.