John Laherty Email & Phone Number

Manchester, Gb

Manchester, United Kingdom

Conducting in-depth analysis of the IT infrastructure management services market. Focus on vendor capabilities and offerings, identifying current and future market trends and understanding key buyer requirements. Outputs include: bespoke consulting sessions, regular strategic dialog with key executives, webinars, blogs, vendor profiles, market forecasts and market analysis.Primary focus is on the delivery of IT infrastructure management services. Current project focuses on the analysis… Show more Conducting in-depth analysis of the IT infrastructure management services market. Focus on vendor capabilities and offerings, identifying current and future market trends and understanding key buyer requirements. Outputs include: bespoke consulting sessions, regular strategic dialog with key executives, webinars, blogs, vendor profiles, market forecasts and market analysis.Primary focus is on the delivery of IT infrastructure management services. Current project focuses on the analysis of digital workplace services. Dedicated research projects have included:- Cloud infrastructure brokerage, orchestration and management services- Cognitive & self-healing IT infrastructure management services - Advanced digital workplace services- Smart IT in utilities.Other responsibilities include: bespoke analysis and research for vendors and buyers, regular tracking and analysis of industry news and developing annual market forecasts across IT services. Show less

Manchester, United Kingdom

Responsible for improving perception and awareness of Tech Mahindra with key third party advisors (TPA’s) across the UK&I including KPMG, Deloitte, ISG, Alsbridge, Aecus, E&Y, PA Consulting etc. This also includes key analysts such as Gartner, Ovum, Forrester, IDC, Nelson Hall, Frost & Sullivan, Techmarketview, HfS and Everest.This also involves increasing the TCV of large deal pipeline and managing the entire lifecycle of large deal opportunitiesKey Responsibilities:•… Show more Responsible for improving perception and awareness of Tech Mahindra with key third party advisors (TPA’s) across the UK&I including KPMG, Deloitte, ISG, Alsbridge, Aecus, E&Y, PA Consulting etc. This also includes key analysts such as Gartner, Ovum, Forrester, IDC, Nelson Hall, Frost & Sullivan, Techmarketview, HfS and Everest.This also involves increasing the TCV of large deal pipeline and managing the entire lifecycle of large deal opportunitiesKey Responsibilities:• Increasing perception and awareness of Tech Mahindra’s IT services/BPO capabilities with leading third party advisors and analysts across the UK&I• Development and execution of Advisor Ambassador Programme to increase TPA traction• Execution of structured briefings to the advisor community, partners and effective management of various advisory relationship programmes• Provision of strategic sales intelligence and consultancy on markets and competition for major ITO/BPO deals across Europe• Identifying joint GTM opportunities between advisors, Tech Mahindra and alliance partners• Developing a structured analyst briefing programme ensuring Tech Mahindra is positively positioned by leading analysts • Improve coverage and rankings across key analyst reports, league tables, case studies etc Show less

Manchester, United Kingdom

Responsible for providing strategic sales intelligence to HP sales teams, through developing competitor insights, predicting competitor moves and recommending actions for decision makers, as well as responsible for providing analysis of the IT services market environment to EMEA wide leadership. This is a consultative role involving planning and facilitation of workshops, providing final actionable recommendations and ongoing support of major deals and strategic initiatives through to… Show more Responsible for providing strategic sales intelligence to HP sales teams, through developing competitor insights, predicting competitor moves and recommending actions for decision makers, as well as responsible for providing analysis of the IT services market environment to EMEA wide leadership. This is a consultative role involving planning and facilitation of workshops, providing final actionable recommendations and ongoing support of major deals and strategic initiatives through to conclusion.Key Achievements:• Provided strategic sales intelligence and consultancy on markets and competition for major deals across EMEA. Supported winning bids with a TCV of more than $3bn to date• Part of team that implemented and enacted EMEA-wide Competitor Sales Planning process to support strategic deals - this has resulted in TCV to date over $800m• Led highly complex, time-sensitive strategy support projects and identified compelling trends and opportunities for business leaders to support EMEA vertical market and geographic strategies (examples are EMEA Financial Services Strategy, UK Public Sector BPS Strategy)• Enacted market and competitor analytics, models and methods for making key deal pursuit decisions (Advanced, Foundation and General Deal Pursuit Supports)• Applied industry knowledge, business experience, and consulting methodologies to determine accuracy and reasonableness of the competitive recommendations• Presented competitive point-of-view to pursuit management and senior leadership on numerous deal pursuits (80+) across vertical and geography• Acted as a competitive and market subject-matter expert to assist in broader business studies for EMEA leadership team through decision support initiatives (examples include Digital Hospital, Advisor Relations, German SMB Market, Innovation, SIAM, Digital CX)• Leveraged 3rd party analyst and advisor relationships to increase level of insight Show less

Manchester, United Kingdom

Responsible for the enactment of a market insight function providing strategic insight and analysis on markets, competitors, products and prospects and the development, execution and measurement of strategies in support of corporate and sector growth plans to exec board, sales and business development Key Achievements:• Supported key strategic sales bids with market and competitor insights (new logo wins with Direct Line Group and John Lewis) – also responsible for implementing… Show more Responsible for the enactment of a market insight function providing strategic insight and analysis on markets, competitors, products and prospects and the development, execution and measurement of strategies in support of corporate and sector growth plans to exec board, sales and business development Key Achievements:• Supported key strategic sales bids with market and competitor insights (new logo wins with Direct Line Group and John Lewis) – also responsible for implementing a company-wide bid win/loss programme• Provision of insight on market trends, market sizing, customer analysis, competitor analysis to drive points of differentiation and plug into corporate and sector business plans• Developed marketing campaigns by sector vertical, and enacted a propensity modelling initiative to drive sales opportunities• Developed an analyst relations and outsourcing influencer programme to build brand awareness and perception in the market place (resulted in key features by Ovum, NOA, Call Centre Focus, Sourcing Focus and others)• Enactment of thought leadership and ‘points of view’ programme – insight used to feed key marketing and sales collateral (e.g. case studies, white papers, industry articles etc)• Provision of market and competitor insight to support Product Management Lifecycle Process• Insight to drive SEO and email marketing open rates through Industry Newsletter/campaign activity • Provided analysis, insight and measurement from client satisfaction activities, creating relevant action plans where required• Provision of competitor and market insight to support key analytics and social media strategies Show less

Responsible for provision of a global strategic fact base and insight (comprising analysis on markets, clients, products, competitors and pricing) to support the development of strategy and to maximise opportunities for global business development to the board, senior directors and leaders.• Provision of detailed market and competitor analysis to bid management teams and attendance of key bid kick-off’s (contribution to TCV won in 12 month period of £157m) • Development and… Show more Responsible for provision of a global strategic fact base and insight (comprising analysis on markets, clients, products, competitors and pricing) to support the development of strategy and to maximise opportunities for global business development to the board, senior directors and leaders.• Provision of detailed market and competitor analysis to bid management teams and attendance of key bid kick-off’s (contribution to TCV won in 12 month period of £157m) • Development and enactment of a bid win/loss process to identify trend analysis on price, capability, solution and value and presentation back to the business development community for lessons learned• Developed, implemented and embedded a systematic global prospect propensity modelling tool and process in support of marketing campaigns, propositions and sales plans to feed the sales pipeline. The results and outcomes tracked through Siebel CRM – 47 prospects in pipeline over 12 month period, TCV over £100m• Developed and enacted a global analyst relations and third party advisor programme across Vertex, including the strategic planning, maintaining and fostering of key relationships• Development and enactment of a global client satisfaction programme across Vertex• Vertex global team of the quarter for excellence, 2010, and myself individual winner for contribution to efficiency• Increased the offshore analyst team to 10FTE, whilst ensuring retention of key analysts in excess of 5 years through ongoing development programmes, and frequent visits to India Show less

Responsible for provision of fact base and analysis on markets, competitors, propositions and clients to support strategy and business development to board of directors and senior leadership group• Implemented an offshore analyst team in Gurgaon, New Delhi to meet the growing demand for market & competitor insight from senior key stakeholders globally. This involved not only the management, retention and ongoing development of the team, but providing the cultural bridge from the UK to… Show more Responsible for provision of fact base and analysis on markets, competitors, propositions and clients to support strategy and business development to board of directors and senior leadership group• Implemented an offshore analyst team in Gurgaon, New Delhi to meet the growing demand for market & competitor insight from senior key stakeholders globally. This involved not only the management, retention and ongoing development of the team, but providing the cultural bridge from the UK to India• Demand from the business for services from the unit grew exponentially by over 574% in a four year period since inception in 2005• Enacted a prospect propensity modelling tool in support of key sector business development activities – 19 opportunities identified in a six month period with pipeline TCV £92m• Contribution to £8m TCV won in 2009/10 through provision of market & competitor insight to support key bid initiatives • Development of key analyst and third party advisor relationships, to increase awareness and ensure accurate representation of Vertex in the marketplace. Programme extended to include North America and India. Vertex achieved increased league ranking from Ovum, over a three-year period• Vertex ‘team of the year’ in Global Outstanding Awards – Knowledge Category 2007• Integration of Business Intelligence Unit from newly acquired Financial Services Company (Marlborough Stirling) into wider Vertex team in 2005. Extension of services and analysis to meet requirements of c600 Financial Services employees, and c100 senior executives• Supporting proposition development managers and consultants through insight in the production of compelling, market leading BPO/CMO propositions across all sectors – including significant wins in North America Utilities in 2008/9 with South Star Energy (£100m TCV), and NiSource (£130m TCV) Show less

Newly formed strategic marketing function within Vertex to support the significant growth plans across the business and support key board decision making • Leading and helping to shape the newly formed function within Vertex, and becoming the conduit for all business development and strategy stakeholders• Provided the winning submission for Vertex’s inaugural entry to IAOP’s prestigious Global 100 Outsourcing List – Vertex listing at number 22• Provision of… Show more Newly formed strategic marketing function within Vertex to support the significant growth plans across the business and support key board decision making • Leading and helping to shape the newly formed function within Vertex, and becoming the conduit for all business development and strategy stakeholders• Provided the winning submission for Vertex’s inaugural entry to IAOP’s prestigious Global 100 Outsourcing List – Vertex listing at number 22• Provision of market insight to help drive Vertex’s entry into the North American Utility market (Hydro one deal, £100m TCV), in addition to the UK Retail market (M&S deal, £50m TCV)• Provision of market and competitor analysis to support Vertex’s first success in UK Public Sector (Ealing Borough Council and Companies House – and later Westminster and Thurrock, two of the UK’s largest Public Sector outsourcing deals, with TCV’s in excess of £400m each)• Enacted a weekly market, competitor and client analysis for board of directors and senior leadership – readership increased by over 200 key stakeholders in a 12 month period• Developed Vertex’s strategic relationship with key BPO analyst providers such as Ovum, Nelson Hall, Forrester, Gartner and IDC Show less

Manchester

Dedicated marketing & strategy unit to support Norweb’s move into the UK commercial and domestic gas markets • Responsible for supporting marketing initiatives for Norweb Gas business post deregulation in 1998, with customer numbers growing from zero to 300k in a three month period• Management of registration and billing enquiries function for Norweb Gas• Pre and post deregulation campaign and planning support for electricity customers• Providing competitor intelligence… Show more Dedicated marketing & strategy unit to support Norweb’s move into the UK commercial and domestic gas markets • Responsible for supporting marketing initiatives for Norweb Gas business post deregulation in 1998, with customer numbers growing from zero to 300k in a three month period• Management of registration and billing enquiries function for Norweb Gas• Pre and post deregulation campaign and planning support for electricity customers• Providing competitor intelligence for newly formed competitive edge development team• Development of marketing and advertising campaigns in support of newly launched Norweb Gas• Provision of market & competitor intelligence in support of new ‘Staywarm’ electric & gas initiative, first of its kind in the UK aimed at OAP’s – growth from inception to over 500k customers in a 12 month period Show less