John Lambert Email & Phone Number

Marrickville, New South Wales, Australia

Responsible for future proofing Pallion’s IT Systems Infrastructure and Operations to enable their expansion plans for the business to double production, turnover and profitability.• Devised plan to sure up existing HO and Satellite offices server room infrastructure for full network and switch redundancy for full systems availability. • Standardised server room infrastructure builds for new office builds and upgrade standards for existing offices to a priority plan.• Oversaw the implementation of system-wide monitoring toolset to maintain availability and identify priority remediation of failing Infrastructure and applications.• Outsourced and managed cybersecurity monitoring and patching, reducing the vulnerability levels to acceptable industry standards and identifying priority end-of life vulnerable infrastructure and remediation. Implemented monitoring with Rapid7.Ran penetration testing on high-profile company web site’s and secured identified vulnerabilities.• Outsourced the IT level 1 support process with agreed SLA’s and built knowledge-based articles• Outsourced the management of the companies MS Azure cloud infrastructure. Migrated from EA to CSP. Identified and introduced cloud hibernation and long-term reserve rules for agreed applications to considerably reduce cloud OPEX.• Went to market to replace the companies bespoke telephony system. Eliminated contenders and signed off on MS Team Telephony, complementing the existing MS Teams modules. Outsourced the roll-out transition. • Planned AD rationalisation, followed by MFA implementation• New premises IT Infrastructure fit-out. Responsible for scoping requirements and installing Infrastructure & UPS at Custodian Vaults, Perth, WA. Palloys Jewellery, King St, Sydney, NSW, ABC Bullion Refinery, Marrickville, NSW. • Documented, consolidated, and took control of all IT OPEX • Devised PC refresh plan and prioritised EOL hardware/support for cyber security remediation.

Port Macquarie, Nsw, Australia

As a senior manager, with my team, my role covered:Enterprise Infrastructure:• Managed the Company’s three Data Centres and associated hardware provisioning and system availability.• Managed remediation initiative resulting in the migration of production systems to one Datacentre.• Consolidated DR and Testing systems to 2nd Datacentre and eliminated the 3rd Datacentre. • devise an automated monthly process for applying the latest patch releases.• Executed the transfer applications from the production Data Centre to Azure and other cloud services resulting.• Revised all processes and procedures for: Server builds, install procedures, server decommissioning and Maintaining CMDB. Applications Support:• Built the department and recruited the Technical and project management Team of 8 FTE’s• Implemented team cross knowledge transfer training program to eliminate single points of failure around knowledge and responsibility for all Applications in my remit.• Started the Applications Rationalisation Program of work with OPEX savings of $2.5m • Facilitated my departments involvement with the Enterprise Systems Win7 upgrade from XP operating systems over 450 PC’s.• managed the Email migration from Lotus Note to Office 365(SaaS). Leading to the shutdown of Lotus Notes.Program DeliveryResponsible for Program Managing ICT Business and Supporting Systems portfolio of projects. • Managed a team of 7 Project Managers and managed 13 Capital projects. • Developed the ICT submission gathering for the Australian Energy Regulator (AER) ICT 2015-2019 regulation periods• Education presenter for the Companies Health & Safety and Ethics communications• Performed Company Business unit negations around Service Level Agreements (SLA’s) • Set up ICT Regularity Compliance, Monitoring, and Reporting for my DivisionService Delivery• Responsible for Service Delivery to Essential Energy’s Departments of People & Services and Finance & Compliance.

• Based in Sydney, responsible for Dell's Upper North Island of New Zealand's customer base• Retained and increasing the company's portfolio of customers and sales.• Mentored the NZ sales team based in Sydney on NZ demographics & culture

Auckland

• Ran Enterprise Infrastructure Operations team of Applications, Technical, Service Desk and Desktop Support.• Project Managed partial transition of the Applications and to an outsourced environment. • Managed the vendors and embedded service and relationship management

Auckland

• Managed the merger of Telecom & gen-i’s IT Operations and Technical teams• Reshaped and maintained the Operations and Technical delivery to the company’s customer base of 260+ to meet contractual agreements.• Set up the IT Service Delivery process with the Companies customer base and our Account Managers• Formulated and transition Operations to an automated housekeeping and monitoring process using CA toolsets

Corby

• Responsible for the ICT Technical, Applications, Desktop & IT Operations Department for EMEA• Implemented and owned SAP operationally for the UK and France• Implemented ITIL across the IT departments

Reading, United Kingdom

• Established the Network Operations Center, Service Delivery and Data Center Departments.• Merged the two-company’s capability to one standard leveraged model.• Responsible for IT Operations across EMEA

Stevenage, United Kingdom

Responsible for facility managing the 24x7 Operation of 5 GlaxoSmithKline (GSK) Data Centres in England. • Developed and implemented a strategic plan to rejuvenate GSK’s confidence in Compaq facilities management.• Restructured the Operations team to leveraged model and replaced the contractors that was 90% of the personnel, turning the department into a profitable and stable unit. • Had all processes and procedures and Standard Operating procedures (SOPS’s) documented and kept them current through change control. • Introduced a Graduate and Trainee programme to underpin succession planning.• Instrumental in securing and implementing the additional contract to run the newly commissioned SAP system installed nation-wide by GSK in December 1999.• Responsible for GSK renewing the facility management contract with Compaq eBMS

Sydney, Australia

• Built the IT department in Sydney, shutdown and centralised Australia’s five state based IT departments to Sydney• Standardised all processing across Australia. • Consolidated Australia’s state systems to one system.