John Lambert Email & Phone Number

Marrickville, New South Wales, Australia

• Responsible for future proofing Pallion’s IT Systems Infrastructure and Operations to enable their expansion plans for the business to double production, turnover and profitability.
• Devised plan to sure up existing HO and Satellite offices server room infrastructure for full network and switch redundancy for full systems availability.
• Standardised server room infrastructure builds for new office builds and upgrade standards for existing offices to a priority plan.
• Oversaw the implementation of system-wide monitoring toolset to maintain availability and identify priority remediation of failing Infrastructure and applications.
• Outsourced and managed cybersecurity monitoring and patching, reducing the vulnerability levels to acceptable industry standards and identifying priority end-of life vulnerable infrastructure and remediation..
• Outsourced the IT level 1 support process with agreed SLA’s and built knowledge-based articles

Port Macquarie, NSW, Australia

• As a senior manager, with my team, my role covered:Enterprise Infrastructure:
• Managed the Company’s three Data Centres and associated hardware provisioning and system availability.
• Managed remediation initiative resulting in the migration of production systems to one Datacentre.
• Consolidated DR and Testing systems to 2nd Datacentre and eliminated the 3rd Datacentre.
• devise an automated monthly process for applying the latest patch releases.
• Executed the transfer applications from the production Data Centre to Azure and other cloud services resulting.

• Based in Sydney, responsible for Dell's Upper North Island of New Zealand's customer base
• Retained and increasing the company's portfolio of customers and sales.
• Mentored the NZ sales team based in Sydney on NZ demographics & culture

Auckland

• Ran Enterprise Infrastructure Operations team of Applications, Technical, Service Desk and Desktop Support.
• Project Managed partial transition of the Applications and to an outsourced environment.
• Managed the vendors and embedded service and relationship management

Auckland

• Managed the merger of Telecom & gen-i’s IT Operations and Technical teams
• Reshaped and maintained the Operations and Technical delivery to the company’s customer base of 260+ to meet contractual agreements.
• Set up the IT Service Delivery process with the Companies customer base and our Account Managers
• Formulated and transition Operations to an automated housekeeping and monitoring process using CA toolsets

Corby

• Responsible for the ICT Technical, Applications, Desktop & IT Operations Department for EMEA
• Implemented and owned SAP operationally for the UK and France
• Implemented ITIL across the IT departments

Reading, United Kingdom

• Established the Network Operations Center, Service Delivery and Data Center Departments.
• Merged the two-company’s capability to one standard leveraged model.
• Responsible for IT Operations across EMEA

Stevenage, United Kingdom

• Responsible for facility managing the 24x7 Operation of 5 GlaxoSmithKline (GSK) Data Centres in England.
• Developed and implemented a strategic plan to rejuvenate GSK’s confidence in Compaq facilities management.
• Restructured the Operations team to leveraged model and replaced the contractors that was 90% of the personnel, turning the department into a profitable and stable unit.
• Had all processes and procedures and Standard Operating procedures (SOPS’s) documented and kept them current through change control.
• Introduced a Graduate and Trainee programme to underpin succession planning.
• Instrumental in securing and implementing the additional contract to run the newly commissioned SAP system installed nation-wide by GSK in December 1999.

Sydney, Australia

• Built the IT department in Sydney, shutdown and centralised Australia’s five state based IT departments to Sydney
• Standardised all processing across Australia.
• Consolidated Australia’s state systems to one system.