The Business Improvement Experts are a group of people with a wide range of business skills ranging from executive level management to hands-on operations. Experts within the group are available to work with organizations addressing virtually every aspect of the business spectrum. Their working relationships range from supporting major players in an industry to organizations that are too small to have an in-house staff with specialized skills.

.A powerful and creative business leader, John consults with companies on performance excellence, change management, and strategy development. His business leadership has provided the impetus for achieving benchmark levels of employee satisfaction, industry highs in customer satisfaction, double-digit year over year revenue growth, and triple-digit profit growth. A former vice president at Xerox and Kodak, John has played a major role in change efforts undertaken by both companies. He is sought after for his insights into how to make organizations successful. He led the Xerox Business Services effort to win the Malcolm Baldrige Award. John is part of The Work-Out Consortium, subject matter experts versed in bringing about significant operational improvement. He is also a Senior Partner with the Quantum Performance Group which assists organizations in building an effective management system capable of driving performance improvement.John's ability to apply cutting edge best practices is a key to the success enjoyed by his clients. Clients have included 3M, DuPont, Motorola, Siemens AG, Shell Oil Company, Boeing, Intel, and Adobe Systems. Healthcare clients included: JCAHO, Mayo Clinic, Cleveland Clinic, Blue Cross/Blue Shield, and Health Now New York.John's speaking engagements have taken him to major events and leadership forums around the world. He has been characterized as a passionate communicator who doesn't speak to an audience - he engages the audience. His communications skills enable him to help others gain insight into the paradigms in which they operate; the levels to which they have to move; and the journey that has to be made. John has also shared his time helping government develop approaches to quality management at the federal, state and local levels. He has served as Chairman of the U.S. Department of Labor's Workforce Excellence Initiative. He has also served as a senior examiner for the Malcolm Baldrige National Quality Award.