John Light Email & Phone Number

Washington DC-Baltimore Area

Provided manual and automated testing of software developed in fast paced high output teamLed team in adopting retrospectives and goal setting in order to improve efficiency and velocity.Developed testing plans to ensure functionality and integration successWorked closely with the team lead and product manager to set targets and assess our progress towards.

Greater Memphis Area

Led daily stand ups and Scrum ceremonies. Worked with Product Owners to groom the backlog and plan sprints. Tracked team progress across sprints and assisted team members in improving their process.* Served as Scrum Master for Admin Back Office, Automation and Salesforce Core teams* Improved team velocity by identifying work flow inefficiencies and.

Washington D.C. Metro Area

• Managed and empowered four quality assurance analysts supporting standardized testing protocols that minimized release deficiencies.
• Consolidated two product test teams, and created and monitored test cases for new features.
• Developed and disseminated detailed work status reports to cross-team members to streamline communication.
• Identified and tracked system software bugs within Jira system, and collaborated with analysts and developers to conceptualize and create new and improved features.
• Maximized Ruby/Cucumber to develop regression testing automation framework for Healthcare Connect Fund and Telecom programs.

Beltsville, MD

• Team Lead responsible for training, mentoring and high-priority tickets.
• Managed daily functions of testing team, and ensured new testers received detailed training and guidance to fully understand initiatives and objectives.
• Created bug reporting format that reduced fix time by 20%.
• Authored acceptance test plans enhancing features during development, and wrote new feature use documents.
• Represented the QA department on the Product Design team.

• Oversaw internal support, developed rotation, and conducted routine maintenance on over 800 workstations.
• Performed server maintenance tasks under direction of engineers
• Tracked and reported nightly and monthly network performance data to engineers.

Supervisory Counselor assigned to Adolescent and Child wings.

Developed Reporting and feedback systems for Residential Treatment facility in Santa Fe, NMMember of Executive Team and Clinical Treatment TeamPrimary agency interface with State reporting agencies