John Mccormack Email & Phone Number

London, Gb

Manage team of 6 full-time staff and a budget of c£500k, delivering resident engagement services to residents of One Housing’s 30,000+ units of housing stock across London.Key achievements:• Change management: developed administrative architecture for delivery of Transparency, Influence and Accountability-compliant resident engagement service.• Staff development: introduced programme of highly successful reflective practice workshops, culminating in team members reporting greater job empowerment.• Leadership: introduced effective team management framework where none existed: monthly 1-2-1s, weekly team briefings, objectives and annual appraisals.• Capacity-building: developed popular, multi-media online resource library for our 100+ involved residents, centred on themes emerging from engagement activities.

London, England, United Kingdom

Responsible for team of 9 staff, and expenditure of £1m budget, delivering council’s resident participation structure to c55,000 households.• Responsible officer for servicing council’s 3 strategic resident participation bodies.• Expert advisor to service heads across Housing and Modernisation Directorate re appropriate resident participation initiatives.• Chief representative of resident participation service to internal and external stakeholders.• Coaching and mentoring of staff to perform at the top end of the job description, and to build capacity and resilience.Key achievements:• Building safety: drafted comprehensive resident participation in building safety policy for Senior Management Team, ensuring informal resident voice is captured and presented to building safety scrutiny commission. Successfully introduced use of YouTube video on building safety inspections for residents effected by intrusive inspections.• Arrears control and debt management: Designed and delivered Resident Working Party on the financial impacts of Covid-19 on ability of residents to pay rent. All 23 report recommendations now embedded in respective departmental business plans.• Contract management: Introduced robust monitoring framework for long-standing service provider. Subsequently identified areas of duplication and inefficiency, and potential savings of £120k.• Resident training: Undertook review of internal resident training service, identifying duplication with other internal and external providers, and savings of £100k.• Database: Co-designed and developed Microsoft Teams database of borough’s 130+ tenant and resident associations, consolidating and co-ordinating intelligence, breaking down silo working in the team, and ensuring business continuity.• Storytelling: Developed innovative, proof-of-concept storytelling project, in partnership with external consultant, aimed at generating resident voice in relation to housing tenure and stigma.

Hatfield, Hertfordshire

Undertook applied research into a) Master Planning for Sustainable Communities, and b) Materials Choices in the Construction Industry Supply Chain on behalf of corporate sponsor (Lafarge Tarmac). • Led on design and delivery of UK component of international research project.• Played leading role in drafting of funding bid documents.• Worked largely on a self-directed basis, reporting regularly to line manager and project sponsors.• Co-author of final project report (project ‘a’).• Presented project findings at various industry conferences and seminars (e.g. Royal Institute of Building Architects, Good Homes Alliance).Key achievements:• Delivered comprehensive literature review and meta-analysis of emerging themes in relation to both projects.• Trawled developer websites to identify suitable case studies for in-depth research.• Secured co-operation with research from multiple stakeholders – developers, landlords, managing agents, residents, local authorities – including access to commercial in confidence documents.

London, England, United Kingdom

Undertook 2 projects on behalf of client: The first a review of ownership, management and income-diversification options for the client; the second, a critical friend role, aimed at improving individual and collective performance across the organisation.• Undertook detailed SWOT analysis of organisation with board and staff to identify potential income-generating initiatives.• Explored with board and staff strategic options – dissolution, status quo, self-financing, stock transfer.• Reviewed Continuing Professional Development (CPD) budget, expenditure and time allowances.• Undertook CPD self-assessment exercise with staff and board.• Produced Annual Performance Review (APR) template forms and guidance for managers and staff.• Drafted individual performance targets for staff (linked to management agreement performance targets).• Developed in-house training and development programme, and compiled database of external training providers.Key achievements:• Secured funding for first project from Locality (Community Right to Challenge) and Department of Communities and Local Government (Exploring the Options [1]).• Built consensus across organisation on sensitive issues of organisational growth and diversification, and estate ownership and management.• Developed practical tools for staff and board members to improve and track performance.• Raised profile of MEMO as a leader in the field of tenant management organisations.

Doctor Of Philosophy (Phd), Citizenship Education

Activities and Societies: Member of the Citizenship Education Special Interest Group (SIG) Member of International Centre for Education.

Certificate In Education (Cert. Ed.), Post-Compulsory Education And Training

Teacher training in relation to adult and further education.

Master Of Arts, Sociology And Social Policy

Undertook research for thesis on the subject of Bowlby's theory of maternal deprivation.

Bachelor Of Science (Honours), Government, Politics And Modern History

Examined in following subjects: History of Political Thought; Government and Politics in the USSR; History of Social Policy; Social.